The player from New Zealand had requested a withdrawal before submitting this complaint. Unfortunately, their winnings had not been received yet. The player provided a verification screenshot after experiencing delays and confusion about the process. The Complaints Team advised patience and cooperation with the casino. The player later confirmed that the issue had been resolved.
Swiper Casino - Player’s withdrawal has been delayed.
Amount: NZ$750
Swiper Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
so i signed up to this casino, deposited $50NZD with 100%bonus finished the wager requirements went to withdraw $800 got declined without reason, no email to say why or anything witch is pretty dodgy. when i go to verification it says my account doesn't need verification so im confused so because im original withdraw got declined ive requested a withdrawal of $750 and will probably get declined again but trying to get in contact with casino. not to sure of im username as i sign in with email and didnt ask for a username but it might be zedrix. ive sent screenshots of deposit and withdrawal and the verification that i dont need?. i deposited with Visa and did withdrawal with same method
Public
Public
3 months ago
Dear zedrixshears,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
3 months ago
Wouldn't let me upload verification screenshot so I've posted here. when i emailed and asked how long the withdrawal would take they said 3 working days, like you'd think if i needed to do verification the support team would have asked me to send proof through that email? but heres a screenshot anyway
Public
Public
3 months ago
Dear zedrixshears,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
