Swift Casino ES Review

The player from the United Kingdom had experienced delays in her withdrawal request, despite having a verified account. She had been informed by the casino's live chat that the funds were usually processed within a few hours. The player had insisted that her account was already verified and there was no reason for the delay. The player later encountered another problem with the casino, where she was unable to access her personal page and make a withdrawal. Despite her attempts to contact the casino, she had received no response. Frustrated, the player eventually played through her winnings. We, the complaints team, had explained that as the winnings were lost, our ability to intervene was limited. The complaint was therefore rejected.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received yet. We had informed the player that withdrawal processes could take some time due to potential KYC verification or high volume of requests, and advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint. We had extended the complaint timer by 7 days, but the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Sweden had deposited 300 SEK into Swift Casino, but was unable to play with real money. Despite having been a fully verified user and having had her documents approved, she was still unable to play or withdraw her funds. We, the Complaints Team, had attempted to resolve the issue by asking for additional information and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from New Brunswick deposited $15 but gets an error message when trying to play. The casino's chat feature and email are unresponsive. The player finds they can't withdraw the funds due to a $20 minimum withdrawal policy. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom has sent identity documents for verification. However, their account has not been verified yet. Since the player has stopped responding to our questions and comments, we had to close the complaint as rejected.

The player from Spain submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.