Supernova Casino - Player's winnings are missing from account.

I managed to meet the wagering requirements to withdraw the bonus, after which I proceeded to go to sleep as it was already around 5am in my country. I thought that the next day I would carry out the necessary proceedings requested by this casino. When I logged into my account, there was not a single penny left. I wrote to customer service and they told me they had no record of anything, and questioned whether I was sure I had the correct account and so on. Ultimately, they refused to take responsibility.

Hello matiasss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Supernova Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello how are you? If it is verified with Gmail, I don't know the exact date but not more than 1 week or less than 3 days, how could I check my betting history? I can't figure out anything or having used the 45usd bonus that is on your page, which was the one I used to play in Wolf mystic moon screem

Hello matiasss,

The betting history should be available within your casino account. Did you contact the casino as well regarding the missing balance? What did they respond?

Dear matiasss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.