Miriam regularly updates our database of more than 7,000 online casinos together with other Casino Analysts. They ensure we stay up to date with the latest casino information, replacing any outdated data with new input in a timely manner. Before that, she tried various part-time jobs as a fresh grad...
OverviewSafety and fairnessGamesUser reviewsDiscussion
Miram G.
Author
Miram Golle
Casino Analyst
Miriam regularly updates our database of more than 7,000 online casinos together with other Casino Analysts. They ensure we stay up to date with the latest casino information, replacing any outdated data with new input in a timely manner. Before that, she tried various part-time jobs as a fresh grad...
Games from many software providers including Merkur
Only slots and sports betting
Possible withdrawal fees
Sunmaker Casino Review
For this review, our independent casino review team put Sunmaker Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Sunmaker Casino has a Very high Safety Index of 9.4, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Read on in our Sunmaker Casino review to find out whether this casino is a good fit for you.
Is Sunmaker Casino fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Sunmaker Casino Terms and Conditions as part of our review of Sunmaker Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, Sunmaker Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Sunmaker Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
On the whole, also considering other contributing factors in our assessment, Sunmaker Casino has achieved a Safety Index of 9.4, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Note: According to our records, Sunmaker Casino is related to 4 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Sunmaker Casino.
Sunmaker Casino Terms and Conditions
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Sunmaker Casino during our review.
Complaints from players about Sunmaker Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 4 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 670 black points in total, out of which 85 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Sunmaker Casino user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Sunmaker Casino has a Good User feedback score based on the 7 user reviews in our database. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
Sunmaker Casino is owned by PlayCherry Limited and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Sunmaker Casino has been granted a gambling license in Malta issued by Malta Gaming Authority.
Payment methods, win and withdrawal limits
Sunmaker Casino supports 8 payment options. This includes: PaysafeCard, Mastercard, VISA, PayPal, Trustly Pay, Zimpler, Bank transfer, Klarna.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
EUR 400,000 per spin
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Sunmaker Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
German
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Sunmaker Casino, withdrawals, and other potential areas of concern. When we tested Sunmaker Casino's customer support, we found it to be good.
Sunmaker Casino casino games and slots
Sunmaker Casino offers these types of casino games: Slots, Betting, Jackpot games.
Casino games from 48 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Scientific Games (SG Digital), NYX Gaming Group, Amatic, ELK Studios, Push Gaming, Wazdan, Rabcat, 1X2 Gaming, Booming Games, 2By2 Gaming, Iron Dog Studio, Relax Gaming, edict, Greentube, Gameburger Studios, Oryx Gaming, Fantasma Games, Reel Kingdom, Swintt, Hölle games, Synot Games, Skywind Group, Stakelogic, Skillzzgaming, Gamevy, Peter & Sons, Gamomat, Kalamba Games, Golden Hero, Apparat Gaming, Just For The Win, Hacksaw Gaming, 4ThePlayer, Givme Games.
Bonuses and codes offered by Sunmaker Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Sunmaker Casino in our database:
100% up to €100 and up to 100 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
PlayCherry Limited
Established
2004
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sunmaker Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €400,000 / spin or game round
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Sunmaker Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 3
Not Available: 12
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with Sunmaker Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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• 5 months ago
I've been a member of Sunmaker Casino since around 2013 and am still an active player today. They have a top-notch selection of slots, and the promotions are great too. The website is attractive and everything runs smoothly. I've never had any problems with customer support; my requests were always answered quickly and resolved without any issues. I can wholeheartedly recommend Sunmaker. When it comes to payouts, this online casino is one of the fastest I know of. Sunmaker = Fantastic! Keep it up! 👍
ich bin seit ca. 2013 im sunmaker casino mitglied und bis heute aktiver spieler....tip top auswahl an slots...die aktionen sind auch gut....die seite ist ansprechend und alles läuft stabil ...nie probleme gehabt mit dem support...anliegen wurden immer zügig beantwortet und reibungslos erledigt...ich kann sunmaker einfach nur empfehlen..dieses online casino ist wenn es um auszahlungen geht.... eines der mir bekanntesten schnellsten ...Sunmaker = Grossartig ....weiter so 👍
fast payouts
schnelle auszahlungen
Verification 1A* Top
verifizerung 1A* Top
Support was absolutely friendly
support absolut freundlich
I have no personal experience with this.
keine erfahrung persônlich gemacht
• 8 months ago
I made a small profit three days ago, but now my withdrawal has been pending for 72 hours. After contacting support, after waiting half an hour, I only received a response saying my withdrawal was being processed and that I should be patient. However, they advertise payouts within 24 hours, and I can only advise against playing or betting there. There are casinos that pay out via real-time transfer; you have your money within 60 seconds. And the fact that you can cancel the withdrawal on the first day is also a disgrace. What does that have to do with player protection?
Update: After 5 days, the amount was credited back to my player account. Clearly, I'm supposed to gamble it away again so the casino doesn't have to pay out in the end.
Hab vor 3 tagen einen kleinen Gewinn erzielt, jetzt steht meine Auszahlung aber seit 72 Stunden in der Warteschlange. Nachdem ich den Support kontaktiert habe, hab ich nach einer halben Stunde warten nur die Antwort bekommen das meine Auszahlung in bearbeitung ist und ich mich gedulden soll. Sie werben aber mit 24 Stunden Auszahlung, kann jedem nur abraten dort zu spielen oder zu wetten. Es gibt Casinos die per Echtzeitüberweisung auszahlen, innerhalb 60 Sekunden hat man sein Geld. Und das man die Auszahlung am ersten Tag noch abbrechen kann ist auch eine Sauerei, was hat das mit Spielerschutz zu tun.
Update nach 5 Tagen wurde der Betrag wieder auf mein spielerkonto zurück gebucht. Ganz klar ich soll den wieder verzocken damit das casino am Ende gar nicht auszahlen muss.
Advertising with 24-hour payout but takes several days
Werben mit 24 Stunden Auszahlung dauert aber mehrere tage
Support difficult to reach
Support nur schlecht erreichbar
• 1 year ago
A modern platform with a huge selection of games, attractive bonus offers, and reliable customer support. All good.
Eine moderne Plattform mit einer riesigen Auswahl an Spielen, attraktiven Bonusangeboten und zuverlässigen Kundensupport. Alles gut
Selection of games
Auswahl an Spielen
Bonus offers
Bonusangeboten
Payout could be a little faster
Auszahlung könnte etwas schneller erfolgen
• 1 year ago
I enjoy the VIP benefits, but the withdrawal verification process needs improvement. It took longer than expected, which was frustrating. Still, the rewards are worth it.
Generous VIP perks
real cashback rewards
Lengthy verification for withdrawals
• 4 years ago
A nice casino with many slots. Even if the 1 hour rule applies, I like playing here and feel fair and in good hands.
Ein schönes Casino mit vielen Slot. Auch wenn die 1 Stunden Regel gilt, ich spiele hier gerne und fühle mich fair und gut aufgehoben.
Lots of slots
Viele Slot
fair behavior
Faires Verhalten
good support
Guter Support
1 hour rule
1 STunden REgel
• 4 years ago
The site is in German only
Stranica je samo u njemačkom jeziku
I'm looking for their page in English but it's gone
Tražim njihovu stran u engleskom jeziku ali je nema
• 4 years ago
Very good game selection, quick response from customer service, works technically well, clearly structured, good bonus program and fair bonus conditions.
Discussion
Sunmaker Casino discussion
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