Spintropolis Casino - Player’s attempts to self-exclude himself have been overlooked.

Salve voglio chiudere il mio conto e cancellare il mio account da spintropolis casino per motivi di salute,o mandato varie email ma non ho ricevuto nessuna risposta, vi chiedo per cortesia se mi date un aiuto per farlo grazie

Dear Daniele,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Could you please forward the actual emails showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru.

I have checked the general terms and conditions on the website, and this is what I found https://www.spintropolis.com/general-terms-conditions/?lang=en:

„Responsible Gambling

12.1. We provide a voluntary service which players can use to restrict or close their account and/or limit their ability to place bets. To find out more about this service, please contact support.

12.2. To use our self-exclusion option please contact the casino Online Support or send an email to support@spintropolis.com with details of the account you wish to exclude and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum duration. We will take all measures to block your access to your account.

12.3. We will always try to implement your voluntary limiting request within as short a time as possible. If you choose to use this website before this request has been implemented then we take no responsibility for any funds that you may lose as a result.

12.4. You accept that exclusion and limits are set on an account by account basis and that if you have accounts on another casino we own, then you must set each account accordingly. During your self-exclusion period, you are not allowed to open a new account with another casino we own. If it is evident that you breach your self-exclusion by opening a new account with another casino we own, we shall close such account and we will not be liable to refund any deposits you have wagered or pay your winnings associated with this account."

Is support@spintropolis.com the email address where your requests have been sent? I just want to make sure as not the entire email address is visible on the forwarded screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Buongiorno o deciso l autoesclusione del casinò per sempre ,il gioco d azzardo non fa per me .

Grazie

Do I understand correctly that you have sent a request to self-exclude yourself from the casino permanently? Was your account blocked already?

Non è stato ancora bloccato

Thank you very much, Daniele, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Daniele.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Daniele,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef