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Read our SpinGenie Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Various responsible gaming options available
Unlimited withdrawals
Nice website

Live chat is available only after registration

Casino screenshots

spingenie_casino_se_game_gallery_desktop

SpinGenie Casino Review

Before you sign up at SpinGenie Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Based on our evaluation methodology, SpinGenie Casino scored a Very high Safety Index of 9.6, which means it is one of the best online casinos on the web in terms of player safety and fairness. Continue reading our SpinGenie Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of SpinGenie Casino – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our SpinGenie Casino review, we extensively examined and analyzed the Terms and Conditions of SpinGenie Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based upon our estimates and collected information, we consider SpinGenie Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature SpinGenie Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, SpinGenie Casino has attained a Very high Safety Index of 9.6. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.

Note: SpinGenie Casino is linked to 48 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of SpinGenie Casino. They had a positive effect.

Our SpinGenie Casino T&Cs review

As part of our review, we read each casino's Terms and Conditions and check how fair they are. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of SpinGenie Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints about SpinGenie Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 5 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 557 black points in total, out of which 412 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of SpinGenie Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Based on the 9 user reviews of SpinGenie Casino in our database, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

SpinGenie Casino is owned by Kinetic Digital, and we have estimated its yearly revenues to be greater than $20,000,000. Based on the categorization we use, this makes it a big online casino.

SpinGenie Casino is licensed by Spelinspektionen in Sweden.

Payment options, withdrawal limits and win limits

SpinGenie Casino supports 13 deposit methods. This includes: Trustly Pay, Nordea, Bank transfer, Sparbanken Skåne, Länsförsäkringar, SEB Bank, Sparbanken Syd, Pay N Play, Danske Bank, Swedbank, ICA Banken, Skandiabanken, Handelsbanken.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The language and support options at SpinGenie Casino are shown in the table below.

Language	Website	Customer support	Live chat
English
Swedish

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at SpinGenie Casino, managing your account, withdrawals, or other matters. We would say SpinGenie Casino has an average customer support based on the responses we have received during our testing.

Slots and casino games at SpinGenie Casino

Players can enjoy these types of casino games at SpinGenie Casino: Slots, Roulette, Blackjack, Jackpot games, Other games.

Casino games supplied by 13 game providers are available. This includes NetEnt, Nolimit City, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Iron Dog Studio, Inspired Gaming, Kalamba Games, Games Global, Ad Lunam, All For One Studios (ALL41).

Bonuses and codes offered by SpinGenie Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, we currently do not have any bonus offers from SpinGenie Casino in our database.

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

Owner Kinetic Digital
Operator Skill On Net Limited
Platform SkillOnNet
Established 2021
Estimated annual revenues > $20,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinGenie Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Mostly fair

Issues found: 2

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Very good

Total complaints: 15

Opened 0
Unresolved 0
Resolved 1
Rejected 14

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Sweden (SGA)18Li7539
Verified

Unfair terms and conditions

Winnings may be forfeited if card counting strategies are detected
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis

Complaints about SpinGenie Casino

All(15)
Opened(0)
Unresolved(0)
Resolved(1)
Rejected(14)

Player cannot find withdrawal option.

Disputed amount: €872

Player's account has issues with document verification.

Disputed amount: C$40

Player's account access is delayed.

Disputed amount: €2,414

Repeated verification failures hinder the player's withdrawal.

Disputed amount: C$300

Player breached self-exclusion and seeks a refund.

Disputed amount: C$3,332

Player’s verification documents have been ignored.

Disputed amount: 4,000 kr

Player claims that payment has been delayed.

Disputed amount: 421 R$

Player’s withdrawal has been delayed.

Disputed amount: 13,000 kr

Player’s withdrawal has been delayed.

Disputed amount: C$1,667

Player has cancelled her bonus accidentally.

Disputed amount: C$400

Show all

Submit a complaint

Games

Explore the game selection available at SpinGenie Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 4 Not Available: 11

Game providers

Show all (13)

Casino Bonuses

SpinGenie Casino bonuses

Browse all bonuses offered by SpinGenie Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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Payment methods

Payments

Browse an overview of payment methods supported by SpinGenie Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (13)

Transaction limits

Withdrawal limits

Not limited for SEK

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

SEK

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 1 language

Swedish

Live chat

Available in 2 languages

EnglishSwedish

Customer support:

Available in 2 languages

EnglishSwedish

Live chat rating

Subpar

Based on 6 tests

28 Feb 2025

Michaela S.

Subpar

19 Mar 2024

Michaela S.

Subpar

19 May 2023

Burak O.

Subpar

16 Dec 2022

Maria P.

Subpar

10 Nov 2021

Burak O.

Subpar

03 Jun 2021

Maria S.

Subpar

E-mail support rating

Subpar

Average response time: 1h

Based on 1 test

29 Apr 2026

Jara K.

Subpar

User reviews

User reviews of SpinGenie Casino

This is a place to share experience with SpinGenie Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

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• 11 months ago

It's a joke, this casino, like Swiftcasino, Playjango, and Playuzu, are the same place. They change their name just so that customers who exceed the deposit limits can continue depositing and the casino, let's say, complies with the regulations. It doesn't let you deposit more, but it redirects you to this other casino where you can, since theoretically it's another one, but even the website is identical. The slots, the chat, even your credit card will already be verified. It's the same but cloned. If I log in with my username to Playuzu and then log in with my tablet to Spingenie with a different username, the system disconnects me. This doesn't happen if they are different casinos.

• 1 year ago

This casino stands out with its instant-play games and excellent live casino experience. The games load quickly, and the dealers are professional. On the downside, the bonus terms are tough to meet, and finding low-stakes tables can be a challenge during peak hours.

Strong security features
exclusive VIP events
professional design

Inconsistent customer support knowledge

• 1 year ago

This casino is a solid option for those who love slots. The variety of games is fantastic, and many of them have exciting bonus features that make them more rewarding. I’m also happy with the payment options—they offer instant bank transfers, which makes depositing and withdrawing super easy.

Multiple payment options with instant transfers.
Amazing selection of slot games with bonus features.

VIP program lacks sufficient rewards

• 1 year ago

The live dealer experience is fantastic, but the lag during busy times can ruin the fun. It’s a great platform when everything works smoothly.

Immersive live games
professional dealers

Lag during peak hours
disrupts gameplay

• 2 years ago

Don't use this site. They're bonus is a scam. How frustrating it was going back and fourth on email. Was not happy I could not withdraw my money even though I wagered 60x the amount. Games were good but chat was so useless. Do not play here.

Far better sites out there
Bonus is a scam

• 3 years ago

The site is quite easy to navigate, I would like to see various bonuses.

• 4 years ago

I made a withdrawal of 20 thousand reais in addition to canceling, they didn't return the amount to me..😡😡😡

• 4 years ago

Highly recommend SpinGenie when it comes to playing a wide range of slot games. I so appreciate how they are able to include 108 free spins in their welcome bonus package of some sort. Even better, which is my favourite about them, all players like me can claim new bonuses from them every day!! The only reason why I am giving them a rate of 4 is because of their high wagering requirement of 60x.

• 4 years ago

I made a deposit and won the 100 free spins, but when I entered the game I can't play, the game keeps running and I leave the place is locked, I sent an email, chat message but no one responds, I can play the deposited amount due to the rule If I play my deposit before I donate free spins I lose them, it seems that this is a malicious strategy for players not to take advantage of the free spins!

Discussion

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