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SpinGenie Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (38)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • iDEAL
  • Trustly
Withdrawal limits
 per month
€10,000
Kinetic Digital
2020
> $5,000,000
OverviewBonusesUser reviews7Safety Index explainedDiscussion2Payment methods38
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SpinGenie Casino Review

This review examines SpinGenie Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. In terms of player safety and fairness, SpinGenie Casino has a High Safety Index of 8.8, which makes it a recommendable casino for most players. Take a look at our full SpinGenie Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of SpinGenie Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our SpinGenie Casino review, we carefully went through and inspected the Terms and Conditions of SpinGenie Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, SpinGenie Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find SpinGenie Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

On the whole, also considering other contributing factors in our assessment, SpinGenie Casino has achieved a Safety Index of 8.8, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, SpinGenie Casino is related to 43 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of SpinGenie Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

SpinGenie Casino T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of SpinGenie Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to SpinGenie Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 5 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 746 black points in total, out of which 503 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of SpinGenie Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 7 players, SpinGenie Casino does not have a User satisfaction score yet. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

SpinGenie Casino company information and licenses

SpinGenie Casino belongs to Kinetic Digital and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

SpinGenie Casino has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).

About payment methods and win and withdrawal limits

SpinGenie Casino accepts 38 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, iDEAL, Trustly, EuTeller, EPS, Nordea, Zimpler, AstroPay, Online bank transfer, SIRU, Bank transfer, OP-Pohjola, Danske Bank, Jeton, MuchBetter, S-Pankki, POP Pankki, Handelsbanken, Aktia, Interac, Fast Bank Transfer, Instant Payments by Citadel, ApplePay, iWallet, Direct e-banking, ecoVoucher, JCB, Entercash, SafetyPay, Pay4Fun, PIX, VenusPoint, Cashlib.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 10,000 per month No win limit
Unlimited in GBP

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at SpinGenie Casino.

Language Website Customer support Live chat
English Yes Yes Yes
Portuguese Yes Yes Yes
Finnish Yes Yes Yes
French Yes Yes Yes

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at SpinGenie Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of SpinGenie Casino to be average.

SpinGenie Casino slots and casino games

You can play these types of games at SpinGenie Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Titles supplied by 89 casino game providers are available. This includes NetEnt, Nolimit City, Microgaming, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, Playson, Amaya, iSoftBet, NYX Gaming Group, Nextgen Gaming, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Leander Games, Rabcat, 1X2 Gaming, Booming Games, Iron Dog Studio, Realistic Games, High 5 Games, Relax Gaming, edict, Green Tube, Inspired Gaming, FBM, Fantasma, Origins (playtech), Playzido, S Gaming, Authentic Gaming, Win Fast, Slingshot Studios, Shuffle Master, Spadegaming, Spribe, ALL41 STUDIOS, Gamomat, GVG, Spearhead Studios, Foxium, Aristocrat, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Gluck Games, Oryx, Gaming Corps, SkillOnNet, Switch Studios, Slingo, Hoelle Games, Synot Games, Max Win Gaming, SlotMatrix, Stakelogic, Pulse 8 Studios, Peter & Sons, Zitro, Kalamba Games, Golden Hero, STHLMGAMING, Games Global, Just For The Win, Reel Time Gaming, Cayetano, Rarestone gaming, Stormcraft Studios, Hacksaw Gaming.

SpinGenie Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from SpinGenie Casino based on the data from our database.

Note: Visit our separate page on SpinGenie Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (38)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • iDEAL
  • Trustly
Withdrawal limits
 per month
€10,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (4)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers
Show all (89)

  • NetEnt
  • Nolimit City
  • Pragmatic Play
  • Playtech
  • Microgaming
  • ELK Studios
  • Big Time Gaming
  • IGT
CASINO SCREENSHOTS
spingenie_casino_game_gallery_desktop
spingenie_casino_homepage_desktop
spingenie_casino_promotions_desktop
spingenie_casino_game_gallery_mobile
spingenie_casino_homepage_mobile
spingenie_casino_promotions_mobile

Positives

  • Popular progressive jackpot slots
  • Various responsible gambling options available
  • Huge selection of games
  • Nice website

Negatives

  • Live chat is available only after registration

Interesting facts

  • International casino
  • Casino uses a chatbot for customers' interaction
  • Average monthly withdrawal limit
Author & Guarantor: Michaela Skalla Last updated: 19 Mar 2024 Anything incorrect or missing? Let me know
Casino Bonuses

SpinGenie Casino bonuses

Browse all bonuses offered by SpinGenie Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (7)

User reviews of SpinGenie Casino

This is a place to share experience with SpinGenie Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 7 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

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• 8 months ago
Don't use this site. They're bonus is a scam. How frustrating it was going back and fourth on email. Was not happy I could not withdraw my money even though I wagered 60x the amount. Games were good but chat was so useless. Do not play here.
  • Far better sites out there
  • Bonus is a scam
• 1 year ago
The site is quite easy to navigate, I would like to see various bonuses.
• 2 years ago
I made a withdrawal of 20 thousand reais in addition to canceling, they didn't return the amount to me..😡😡😡
• 2 years ago
Highly recommend SpinGenie when it comes to playing a wide range of slot games. I so appreciate how they are able to include 108 free spins in their welcome bonus package of some sort. Even better, which is my favourite about them, all players like me can claim new bonuses from them every day!! The only reason why I am giving them a rate of 4 is because of their high wagering requirement of 60x.
• 2 years ago
I made a deposit and won the 100 free spins, but when I entered the game I can't play, the game keeps running and I leave the place is locked, I sent an email, chat message but no one responds, I can play the deposited amount due to the rule If I play my deposit before I donate free spins I lose them, it seems that this is a malicious strategy for players not to take advantage of the free spins!
Safety Index explained

Safety Index of SpinGenie Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinGenie Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about SpinGenie Casino and related casinos (113)

113All1Opened22Not solved32Solved58Rejected

Complaints directly about SpinGenie Casino

Complaints about related Mega Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €750
Mega Casino
Safety Index:High
Submitted: 12 Aug 2023
Resolved Our verdict

Case closed

Disputed amount: €600
Mega Casino
Safety Index:High
Submitted: 09 Jun 2023
Resolved Our verdict

Case closed

Disputed amount: 530 R$
Mega Casino
Safety Index:High
Submitted: 07 Nov 2022
Resolved Our verdict

Case closed

Disputed amount: 4,000 R$
Mega Casino
Safety Index:High
Submitted: 02 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: 90 R$
Mega Casino
Safety Index:High
Submitted: 30 Aug 2022
Resolved Our verdict

Case closed

Disputed amount: Can$400
Mega Casino
Safety Index:High
Submitted: 06 Aug 2022

Complaints about related Slingo Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: 130 kr
Slingo Casino
Safety Index:High
Submitted: 09 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: €560
Slingo Casino
Safety Index:High
Submitted: 11 May 2023

Complaints about related LuckyMe Slots Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: £140
LuckyMe Slots Casino
Safety Index:High
Submitted: 15 May 2023

Complaints about related Lord Ping Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: 400 R$
Lord Ping Casino
Safety Index:High
Submitted: 08 Dec 2022
Resolved Our verdict

Case closed

Disputed amount: £1,300
Lord Ping Casino
Safety Index:High
Submitted: 25 Aug 2022
Resolved Our verdict

Case closed

Disputed amount: £1,000
Lord Ping Casino
Safety Index:High
Submitted: 05 Nov 2020

Complaints about related Genting Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: 100,700 INR
Genting Casino
Safety Index:High
Submitted: 21 Nov 2023
Resolved Our verdict

Case closed

Disputed amount: 104,900 INR
Genting Casino
Safety Index:High
Submitted: 15 Oct 2023

Complaints about related ICE36 Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €230
ICE36 Casino
Safety Index:High
Submitted: 16 Apr 2024
Resolved Our verdict

Case closed

Disputed amount: €100
ICE36 Casino
Safety Index:High
Submitted: 28 Sep 2023
Resolved Our verdict

Case closed

Disputed amount: 18,000 R$
ICE36 Casino
Safety Index:High
Submitted: 10 Jul 2023
Resolved Our verdict

Case closed

Disputed amount: 450 R$
ICE36 Casino
Safety Index:High
Submitted: 06 Jun 2023
Resolved Our verdict

Case closed

Disputed amount: 2,300 R$
ICE36 Casino
Safety Index:High
Submitted: 19 May 2023
Resolved Our verdict

Case closed

Disputed amount: €400
ICE36 Casino
Safety Index:High
Submitted: 03 Apr 2023
Resolved Our verdict

Case closed

Disputed amount: €273.27
ICE36 Casino
Safety Index:High
Submitted: 08 Mar 2021

Complaints about related Simba Games Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,000
Simba Games Casino
Safety Index:High
Submitted: 16 Jun 2023

Complaints about related Prime Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €160
Prime Casino
Safety Index:High
Submitted: 01 Oct 2023
Resolved Our verdict

Case closed

Disputed amount: €400
Prime Casino
Safety Index:High
Submitted: 12 Jun 2023
Show more complaints (+38)
Discussion

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