SpinBetter Casino - Player's struggling to withdraw his winnings.

The problem with the casino that I wrote about them is that they don't want to pay me anyway, if I ask what the reason is, they give me a case number so that I can inquire by email, I just write that they are working on the case.. I have already paid many times that 30,000 HUF and on what basis do they not transfer to almost anyone? I initiated 190,000 HUF, they rejected it the first couple of times, I immediately dropped 30,000 and they don't even want to pay me? Can I transfer to them what they like? In truth, they should pay the 190,000 from the usurer.. I hope I can achieve something by complaining, don't let them already destroy people, mentally and financially..

Dear Novcsi87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Do I understand correctly that the casino confiscated part of your winnings? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I haven't had a successful withdrawal yet, if I ask why they don't answer, yes, I had a KYC check...they didn't confiscate, but they won't pay me anything...I wanted to transfer HUF 190,000 first, but they didn't transfer it, I also tried 55,000, but that much no, now they don't want to transfer HUF 30,000, but I already played back the other HUF 160,000 directly to see if they will pay today, I also paid it yesterday, but they don't want to transfer it, they're just dragging out the time.. my first request is It was rejected on the 7th banking day, without reason

they don't give an explanation why, but after days they reject it, not immediately... I'm asking them for the first HUF 190,000, not 30,000, because they are clearly breaking the rules with payment

A total of HUF 20,000 has been transferred now

Thank you for your reply, Novcsi87. Could you please clarify how much money you have left in your account? Do you currently have any pending withdrawals?

it doesn't exist anymore.. in fact, I lost more than 100,000 ft since then... I swear there is no other site like that... there is not another such disgusting one.. although the Plinko x game is the one that is still so depressing, it is worth trying and checking it out that he doesn't give out the balls for a while and then cheats from there, every 0.2 falls in even from impossible situations, if you need 1000 balls in a row... I asked spinbetter to close my account more than once in an email, they asked why, I deleted it because they would destroy my health the person, because I'm already vomiting from stomach upset, etc.. but they don't close it because they know that's when the person goes and they can take him down without being ashamed... a year ago there weren't sites like this, because they were severely punished, but now they do what they do they want..it shouldn't be allowed, because they ruin a lot of people that way

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Could you please clarify if you requested a simple account closure or self-exclusion?

Dear Novcsi87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't need any more help, thank you, but I'll stop complaining, because it's a completely unnecessary waste of time.. it's impossible to win against casinos today.. so thank you very much for trying.. I wish you all the best

I understand and I will now close this complaint. Thank you for your cooperation and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.