Spin247 Casino - Player’s withdrawal has been delayed and account is under review.

I have been waiting more then 2 weeks for a withdrawal and now I'm not able to sign in it keeps saying my account is under review after a rebranding yet the day before I was asked for my itemized billing I was first told to wait 72 hours from Thursday and now it's already exceeded that waiting since 4th of April and now I'm told it's due to some sort of upgrade this is the first withdrawal attempt after spending approximately 7k on my phone bill and they can't help me

Dear kewlkristine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day,

I registered my account last year and submitted all required docs some time this year I have some correspondence of when I had to re submit.

I couldn't use any bonuses as I topped up using my phone bill and after I requested withdrawal I sent them my bills and it wasn't enough they wanted the itemized billing which I sent and then I loaded some more funds where I could use bonus spins but lost each time so loaded more on and landed up getting the balance up to 370 and lost access to my account.

I was playing slots as this is my preferred choice.

Kind regards

Kristine M*****

Hello kewlkristine,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear kewlkristine,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.