The player from Austria is unable to withdraw money from the casino after their balance decreased from 900 euros to 800 euros, and they cannot reach chat support or get a response to their email inquiries.
Spin Buffalo Casino - Player faces withdrawal issues and unresponsive support.
Amount: €100
Spin Buffalo Casino
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6.8
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Case opened
Current status
Waiting for Casino Guru to reply
3d 11h 38m 41s
Case summary
2 days ago
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4 days ago
Translation
I started with 100 euros without a bonus, went up to 900 euros, and then played down to 800 euros. The chat support is permanently unreachable, and no one is responding to my email.
Automatic translation:
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4 days ago
Dear Samir91,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin Buffalo Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
Would you like to withdraw your funds?
I will be waiting for your reply patiently.
Best regards,
Dominika
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4 days ago
Translation
Of course I want to withdraw my money 800 euros in DOGE-Coin I have to get
Edited
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4 days ago
Dear Samir91, have you completed the wagering requirements for the deposit?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
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4 days ago
Translation
I was able to withdraw the money and I can always cancel it again, so the payout, nothing is pending. I have uploaded all the KYC documents that I have been accepted by various sites several times, around 30 or so, or the documents disappear. I haven't received a response from the casino for two days, chat never works and no, I have never withdrawn anything from there.
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3 days ago
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I can still cancel the payout, it doesn't say pending, just Cancel. 
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3 days ago
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I couldn't make a successful withdrawal. My money is stuck there and there is no way to verify it. I sent all the data for verification by email and I haven't received a response
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3 days ago
Translation
the disputed value is 800 not 100 euros I get 800 euros
Automatic translation:
Casino Guru is examining the case
