Opabet Casino - Player’s account is not closed as requested.

Hello Casino Guru Team,

I am submitting this complaint regarding Opabet Casino.

I explicitly requested a permanent account closure and permanent self-exclusion. I can confirm that I did not play or place any bets at all on Sunday and that I complied with the required cooling-off period.

Despite this, Opabet has failed to permanently block my account and has not provided written confirmation of permanent closure. This is a serious breach of responsible gambling obligations and player protection standards.

I have given the casino sufficient time to act on my request. As of now, my account remains accessible, which should not be the case after a clear and documented self-exclusion request.

I am asking for your assistance in reviewing this case and helping to enforce the permanent and irreversible closure of my account.

All relevant communication and evidence can be provided upon request.

Thank you for your time and support

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Opabet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Have you unsubscribed from the casino marketing communication?
• When was the last time the casino allowed you to deposit?
• Have you provided any reasons for self-exclusion to the casino in your requests?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a self-exclusion request via email at support@opabet.io, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Opabet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mgur79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru