The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported delays in receiving three separate €500 payments requested between January 1st and January 3rd, 2026, with a further €1500 to be withdrawn afterward. We had advised patience due to possible processing delays or verification requirements and requested detailed information about the withdrawal status. The issue was later marked as resolved after the player confirmed the matter had been settled.
Wild Robin Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €3,000
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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1 week ago
Translation
Hello, I'm having the same problem again with my withdrawals not being processed. The chat support keeps telling me the same thing: that there's too much volume of withdrawals. 
KYC verification was not performed.
I've already made a payout; it takes 3-5 days.
I would be happy if you could help me again sometime.
Regards
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear schrauber,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 week ago
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Good morning, my payout has still not been credited.
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1 week ago
Dear schrauber,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
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Good morning, as I already mentioned this morning, I still haven't received any money. It's supposed to be three payments of €500 each.
If things were to progress, I could pay out the next 1500.Automatic translation:
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1 week ago
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Good morning, I inquired with wildrobin about the status of my payout.
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4 days ago
Dear schrauber,
To clarify the situation, could you please confirm the following:
- On which date did you submit the first withdrawal request for the €3,000?
- What is the current status of the withdrawals in your casino account (pending / approved / processing / cancelled)?
- Has the casino requested any verification documents, or is the delay explained only as a "high volume of withdrawals"?
Thank you for your cooperation.
Karla
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4 days ago
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Hello Karla, I have three payouts of €500 each from January 1st, 2026 to January 3rd, 2026 and would like to pay out the remaining €1500 afterwards.
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2 days ago
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Highly unprofessional. Payment request dated January 21, 2026.
Regards
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yesterday
Dear schrauber,
To clarify the situation, could you please confirm the following:
What is the exact current status of each €500 withdrawal in your casino account (pending, approved, processing, or cancelled)?
Has the casino provided any written confirmation or timeframe for when these withdrawals will be processed, beyond citing a high withdrawal volume?
Thank you, Karla
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yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear schrauber,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
