Slotella Casino Review

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Payment methods

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Withdrawal limits

per day

TL 250,000

Owner Red Lane B.V.

Established 2022

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (CEG)

OverviewBonusesUser reviews4Safety Index explainedDiscussion30Payment methods16

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

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Slotella Casino Review

We've thoroughly reviewed Slotella Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Slotella Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 8 complaints about this casino in our database. Because of these complaints, we've given this casino 6,327 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Slotella Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on the information we've collected and assessed in our Slotella Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (16)

Withdrawal limits

per day

TL 250,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (59)
Game providers (59)

Positives

The casino is Bitcoin-friendly
Good selection of game providers
Live chat support is available 24/7

Negatives

Possible withdrawal fees
Only few languages available
Only one currency is accepted

Interesting facts

Small international casino
Withdrawal limit also depends on the deposited amount

Author & Guarantor: Zuzana Safran Last updated: 08 Nov 2023 Anything incorrect or missing? Let me know

Slotella Casino bonuses

Browse all bonuses offered by Slotella Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Slotella Casino

This is a place to share experience with Slotella Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 4 users

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Casino Guru

We want players to understand gambling.

dsp99RF

Junior Apprentice

• 1 year ago

I joined Slotella some months ago and they seemed like a friendly and exciting brand. There were some technical issues (such as sending my withdrawal to another customer by mistake) but these were resolved and I received my payouts.

However, when I won over £10K with them more recently, they requested KYC documents and following these they voided my entire balance. OK fair enough, they do state in their T&C that they cannot service UK customers. However, UK was on the list of selectable countries on sign up.

In view of this, I felt it would be fair that they sent me my £10K and then closed my account, but no they did not do this - they just voided the whole lot.

Voided 10K balance for being UK resident despite UK being an option on sign up
Several serious technical issues showing wrong data etc

SunsetGaze

Expert

• 1 year ago

Earlier this month made a harsh but honest review on this casino, in which I stated the casino ignored support tickets and delayed withdrawals, I suppose said things were caused because of a restructure or something in that light. Had a second chance with the casino after one of my support tickets was answered, and found out they are now offering live chat, which is actually helpful, giving not only answers but also problem-solving. They are clearly improving, 3/5 because I'm still taking into account my lengthy KYC process and the problems I had before live chat was provided, I believe they can get better with time.

Making an edit of this review to warn they use NEW BONUS TERMS RETROACTIVELY, as seen in a complaint by a player that got her winnings voided FOR NO REAL REASON. Sadly, I thought they could get better with time but it wasn't the case, be careful when playing with a bonus or don't take bonuses at all.

Crisp design
Live chat support is fairly quick and helpful

Bonus wagering requirement has to be checked manually by support
New bonus terms are applied in a retroactively manner. Example: you won big with X slot, that slot can be added to the forbidden list and your winning will be voided even if you played that slot BEFORE it was a forbidden slot.

Reginalia

Advanced Novice

• 1 year ago

The casino provides good bonuses to get your deposits locked. If you take any bonus and play any microgaming slots it gets recognised as Immortal Romance slot on their backend. Immortal romance is forbidden to play. They worngfully removed 8500 euros of winning of my account(I have video proof). I send them the proof about the bug. I send 10 inquiries with proof about the site bug 12 days ago to force a reply from casino. They say they will conduct an investigating of the issue with the video proof I ve provided and they will contact me shortly. 12 days later they do not reply even to me at all. At least I was expecting a reply saying we are still looking on it or something, please do worry it takes longer, but nothing yet!

Buggy website, new games are not categorised correctly
microgaming provider filter is mixted up with hacksaw and other providers
manual bonus add, manual wagering update
buggy backend, leads to wrongfull cancelation of bonus if you play any microgaming slot
slow and unresponsive support, no live chat, quick replies only to add bonus and lock the deposit

casinohater

Junior Apprentice

• 1 year ago

rtp is high,it is not so many such casino,sadly.

payment
by crypt,no kyc.
60 to 180 seconds in my case.

there isnot live chat though,support is good.

site is a little heavy,its big minus unfortunately.

so many bad casinos,as you know,here is safe.

ofcorse i dont mean you will win.

good rtp almost high
good provider selection
nice support
payment is good

no live chat
heavy searver sometimes
i want more bonuses

Safety Index of Slotella Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slotella Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low3.1/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about Slotella Casino and related casinos (10)

10All0Opened8Not solved1Solved1Rejected

Complaints directly about Slotella Casino

No reaction, passive regulator

Black points: 413

Disputed amount: TL 62,370

Player’s winnings have been reduced.

The player from Netherlands had won 165,160 Turkish Liras from a free spin feature at Slotella Casino. However, the casino had deducted 62,370 Turkish Liras, stating that the max win per free spin was 100,000 Turkish Liras. Upon receiving the complaint, we had asked the player for more information and confirmed that the free spins had been triggered by a real money spin. We had attempted to contact the casino multiple times to resolve the issue, but received no response. As a result, the complaint was marked as 'unresolved'. We had suggested the player to contact the Curaçao eGaming Authority for further assistance.

Read moreRead less

Submitted: 31 Jan 2024

No reaction, passive regulator

Black points: 73

Disputed amount: $172

Another missing crypto deposit.

The player complained about making a deposit via XRP but 4 days later, the amount was still not credited to his casino account and the casino was unresponsive to his issue. The complaint remained unresolved.

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Read more on: askgamblers.com Submitted: 1/2023

No reaction, passive regulator

Black points: 221

Disputed amount: 23.141 mBTC

Player's BTC deposit was missing and casino was not responding.

The player complained about missing BTC deposit. The transaction had been confirmed by his cryptowallet, but the casino was not reacting at all. The complaint remained unresolved.

Read more on: askgamblers.com Submitted: 1/2023

Delayed payment, status unknown

Black points: 283

Disputed amount: €5,300

Player's withdrawal was being processed for weeks.

The player complained about waiting for his withdrawal request for weeks. The casino support just kept telling him it was being processed and that the player would be contacted. The casino didn't react to this complaint and it remained unresolved.

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Read more on: askgamblers.com Submitted: 3/2023

Uncertain case, passive regulator

Black points: 25

Disputed amount: £70

Player had missing funds on his account.

The player complained about missing deposits to his account. He had deposited via cryptocurrency 4 times in the same way, however, 2 transactions had been missing as the player found missing funds on his account.

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Read more on: askgamblers.com Submitted: 3/2023

Delayed payment, status unknown

Black points: 1191

Disputed amount: €22,250

Player's withdrawal was delayed for unknown reason.

The player complained about issues with withdrawal. At first, nothing was happenning, then the withdrawal got cancelled, and in the end, the casino support kept telling him it was in the processing but the player didn't receive anything for weeks. There was no reaction from the casino and the complaint remained unresolved.

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Read more on: askgamblers.com Submitted: 2/2023

No reaction, passive regulator

Black points: 2959

Disputed amount: €12,000

Player's winnings were confiscated

The player from the UK had his account blocked and winnings confiscated, due to accusations of opening an account from a restricted country. Unfortunately there was no response from the casino so the complaint was closed as 'unresolved'.

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Submitted: 22 Feb 2023

Case closed Our verdict

Other

Disputed amount: 394 ₮

Player’s winnings haven’t been received yet.

The player from Honduras has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player decided that they are no longer interested in resolving this case, therefore we closed it.

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Submitted: 06 Jan 2023

Resolved Our verdict

Case closed

Disputed amount: 500 ₮

Player claims that payment has been delayed.

The player from Kuwait has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the issue was resolved.

Submitted: 26 Dec 2022