Satoshi Hero Casino - Player faced operational issues in withdrawal process.

i attempted to withdraw 5 times and the first couple of time admin manually did my withdraw so i had to cancel because admin did not verify with me about the manuel withdrawal. then the platform kicked me off for about 2o mins then i attempted to withdraw $200 once again i was denied then my account all of sudden had funds deducted a bug. I feel i was mislead by this platform i feel very dissapointed and i want compensations paid to my e-mail directly.

Hello randysimiano01,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Satoshi Hero Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes I deposited My Own Money $12 In Bitcoin

Yes I Accumulated my winnings with no bonus

No Perks Except .49 cents

There Mobile Experience was not at all great very buggy.

I notified support about the issues last night I also stated my claim that the platform is a scam everything is to mislead people and deceive you of your valuable time and effort and especially your money and winnings

i also accumulated $277 I made the withdrawal for 200 and was never deposited then i again i tried another 200 and denied and again tried nothing

Hello randysimiano01,

Can you please advise if your account is verified? Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear randysimiano01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am going to check hopefully the messages are there but yes I was verified my friend thank u for your time

Hello randysimiano01,

No e-mail arrived from you since your last post. Does it mean we can close the case?

Dear randysimiano01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.