Ruby Slots Casino - Player struggles to close accounts due to self-exclusion.

I have asked Vince Rossi to close all of my accounts dozens of times. That I have a gambling issue and to close every account at all his gambling sites. I have sent numerous emails and chatted with many people and they say the only person that can close my account is Vince. When I ask Vince stops responding. Please help resolve. It’s Sunrise and Rubys to name two. They are crooks.

Hello neverontym,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in Ruby Slots Casino? When was the first time you requested for self-exclusion in this casino? Would it be possible to forward the exact same requests to nikolas.b@casino.guru as a proof that you did request for it? Did you deposit any amount of money into the casino since then?

Looking forward to your answer.

Regards,

Nick

Oh I have deposited thousands and thousands of dollars since I have requested my accounts closed. But you have already helped as my accounts were closed today.

but just so you know how bad they are. When you ask to close your account they respond with only your host can close your account. Then when you request your host they are never available. When you send emails or texts they never respond to your requests. Then they give your free money.

Thank you,

Donna

Hello neverontym,

If you did mentioned gambling addiction earlier and the casino refused to close your account for over 3-4 days, you should be eligible for refund of those deposits. As your account is now closed, I would like to ask if you wish to proceed in the case further or you consider it as resolved?

Dear neverontym,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.