Ruby Slots Casino - Player's withdrawal is delayed due to verification issues.

They say I have verified my identity in picture 1 but picture 2 they say I’m still not verified when I try to withdraw. Please help

Dear tylerwfish,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you clicked on the "Continue" button in the email confirming your verification?

Have you contacted the casino's live chat as suggested in the email if you encounter a problem with your verification?

Could you please specify which documents you sent to the casino and if all of them have been verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My identity was finally verified after sending to documents. I am now still waiting to get paid. Help me get a hold of somebody? The withdrawal amount is 190$.

I am glad that your account was successfully verified. Now, before we get in touch with the casino representative, I need to ask you a few more questions.

Has your withdrawal request been processed or is it still shown as pending?

Have you collected your winnings with or without an active bonus? If you used a bonus, please provide a link or screenshot. Thank you for your cooperation.

No bonus, I had a real account balance. I used one before hand but lost every single cent of it. It says it is pending and needs to be accepted first. Which they made me verify first by sending them 10$ first

Please send me a screenshot of your transaction history here.

Dear tylerwfish,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.