HomeComplaintsRuby Slots Casino - Player’s withdrawal is delayed.

Ruby Slots Casino - Player’s withdrawal is delayed.

Amount: $2,590

Ruby Slots Casino
Safety Index:High
Submitted: 06 Jul 2024 | Case closed : 21 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from the US faced significant delays in receiving winnings from the casino, sometimes exceeding 30 days, even when using crypto. The payout process was inconsistent compared to other casinos. We requested additional information and extended the response time by 7 days. The complaint was ultimately rejected due to the player's lack of response, preventing further investigation or resolution.

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4 months ago

They have issues on paying you out. I have played in other casinos that payout fast. This casino drags the process. Even when playing with crypto. Timeframes change on when you receive your winnings. Long story short you looking 30 days for a payment, or more. If it comes through

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4 months ago

Dear Veezy21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that your payment is still pending inside the account without being processed?

Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


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4 months ago

Dear Veezy21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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