Ruby Slots Casino - Player’s withdrawal is delayed.

I requested a withdraw from Ruby slots back on Dec 28th 2023 for $700

i have sent 3 emails each time i do reach out i get a generric email back about how busy they are and please be patiant it could take up to 72 hours i waited and waited more than 72 hours and not even a reply back. i have heard nothing from Ruby Slots other thank the genneric generated email they send out when you email there help address. i just want to hear somthing from this company i have had so much fun playing there games but there are a trillion other sites that are willing to get back to there customers. please help me get to the bottom of this

Dear trevor483777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had some money on there from a deposit. I’m pretty sure but I don’t have all the records and I think I received free spins. I played through the balance the play through balance, and I won after that for the money I try and trying to withdraw is money that’s in my with drawable balance when I open the account I am pretty sure I did all my verifications. There’s no messages or anything from you guys asking me to submit anything I would be more than happy to send you pictures or confirmation that it’s me and no I have not ever made a withdrawal before I usually lose when I deposit, this is the one time I won.

Thank you for your reply, trevor483777. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal request here in this thread.

Thank you very much, trevor483777, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you trevor483777 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ruby Slots Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thank you for your help

Greetings all,

I had the opportunity to review the situation and I'm not seeing an approved method of withdrawal which would seem to be the primary issue here. Bank wire transfer has been requested however without valid payment details in the account there is no way to issue the payment. I would highly suggest contacting our service department trevor483777 and getting your payout details in place. Once we have payout details we should be able to move forward here.

Best wishes,

Nick and Ruby

I have sent everything twice to

payments@casinosupportcenters.com

i am 100 precent I have sent my info two times I don’t understand why your not replying to me at that address i don’t understand how you haven’t received my info

i finally got a response from the crooks over at Ruby’s slots

they said my account info was never sent

so I resent it then they said I needed a different bank so I sent another bank then they said that bank also didn’t work

so I went and opened up a Wells Fargo because that was one of the banks the agent told me I could use so I sent that info and now they say it must be open for at least 1 month the agent advised me to withdraw through bitcoin so I said ok but turns out must have deposited bitcoin into there casino before to withdraw that way so they want me to put more money into there casino I feel like I am going to do that and then there going to tell me that my Bitcoin account must be open for some period of time before they will deposit my withdrawal into it. SMH it should be illegal what they are doing to there so called values customers because I sure don’t feel like in valued what so ever. Look like I’ll be waiting another month probably just to get the dang run A round once more For the cherry on top!

Greetings all,

Excellent news, we are now good to go with Bitcoin as the payout method. I have submitted the requested withdrawal for review and hopefully we see some movement shortly.

Best wishes,

Nick and Ruby Slots

Dear trevor483777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.