HomeComplaintsRoyal Planet Casino - Player’s withdrawal has been delayed.

Royal Planet Casino - Player’s withdrawal has been delayed.

Amount: $350

Royal Planet Casino
Safety Index:Low
Submitted: 11 Nov 2021 | Case closed : 25 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the US has been waiting for a withdrawal for two months. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

2 months ago I filed for a drawl back of 350 dollars and every week they says it will be a clue of days week after week

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2 years ago

Dear Melissa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you have passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

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2 years ago

Dear Melissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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