The player from the US has been waiting for a withdrawal for two months. We rejected the complaint because the player didn't respond to our messages and questions.
2 months ago I filed for a drawl back of 350 dollars and every week they says it will be a clue of days week after week
Dear Melissa,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you have passed the KYC verification?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.
Best regards,
Kristina