The player from the United Kingdom reported a scam, stating that the casino had not paid out his winnings since November 27, 2024, and was unresponsive to emails while blocking chat access. The Complaints Team investigated the issue but found that the casino had adopted a No Reaction Policy, failing to respond to multiple attempts at communication. As a result, the complaint was closed as unresolved, impacting the casino's overall rating. The player was advised to avoid Rouge Casino due to its consistent disregard for customer complaints.
Rouge Casino - Player’s payout is delayed and communication blocked.
Black points: 181
Amount: £700
Rouge Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Rouge Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
1 month ago
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1 month ago
Pure scam they not pay out.Im waiting for my money from 27.11.2024.They block chat for me also not answering emails etc.
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1 month ago
Dear PADI8602,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many cases that were submitted, the casino decided to adopt a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
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1 month ago
I can chat with them only when I’m not logged in .
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1 month ago
Dear PADI8602,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
