Roobet Casino - Player's deposit is missing.

I had played in roobet .I had deposit 100 dollar (8338.02 rs) in roobet via UPI .my money got debited in bank but not added in roobet account shows declined.now casino saying operator didn't received money but it's showing successful from my end they are fooling me and not giving me refund for this particular transaction

Dear moneysharma100,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were you in contact with casino support regarding the issue what response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful deposits in the casino in the past?

Could you please share a screenshot pair of how a successful transaction looks like in your bank application and your casino account? (with timestamps visible) You can share screenshots here or send them to my email at tomas@casino.guru

I apologize for the inconvenience

Thanks for your reply.

• Have you used 2 distinct bank accounts to deposit in the casino? Were only deposits from your first bank account successful?
• In the conversation you shared previously casino support believes the deposit was rejected outside of its influence. Have you checked whether your deposit wasn't returned to your bank account?

Dear moneysharma100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.