Refuel Casino Review

The player from Netherlands was experiencing difficulties withdrawing his funds due to limited availability of payment methods. Afterwards, all the winnings were lost. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Switzerland had an active self-exclusion in sister casino due to a gambling problem. He believes that he shouldn’t have been allowed to deposit any funds into Amok Casino account. The player has reached ADR, their decision was in his favour. But it looks like the casino remained silent. The player contacted MGA, and the licensing authority decided in the player's favour.

The player from Greece requested a withdrawal more than two weeks prior to submitting this complaint. The payment was received on the day we invited the casino to the thread. The complaint is resolved.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player had been trying to withdraw her winnings but her withdrawals are being cancelled due to the incorrect payment details. The player was in contact with the casino directly and she already confirmed the issue is resolved.

The player from Sweden had won a bonus of 284.85 euros on Winzie, but due to a technical error, her winnings had disappeared. She had confirmed the win via the game's history and had been contacting the casino daily for a resolution, but had only received promises of a reply via email. The issue had been successfully resolved and the player had received her funds.

The player from Sweden had had an issue with a deposit of 380 euros he had made via direct bank transfer to Winsly. Despite having provided a bank statement and having reached out to them multiple times, he had received no response. The player had suspected a glitch in the system and had expressed his concern over the delay in resolution. However, the issue had been successfully resolved, and the player had confirmed this. Consequently, we had closed the complaint in our system as 'resolved'.

The player from Sweden had withdrawn 686 euros via SEPA-direct bank transfer to his Swedbank account. Despite having passed the 5 business day waiting period and the casino having shown proof of fund transfer, the money had not arrived. The bank had verified that there were no incoming funds and the casino had not responded or provided an update after eight working days. The issue had been resolved when the player received his payout. We had marked the complaint as 'resolved' in our system.

The player from Sweden had had an issue with a delayed withdrawal of 300 euros from Mad Rush Casino. Despite having had her documents verified and the withdrawal approved, the process had taken longer than expected, leading to frustration. The casino had initially cancelled the withdrawal without explanation, after which the player had had to reinitiate the process. After intervention from the Complaints Team and communication with the casino, the issue had been resolved and the player had confirmed receipt of her funds.