Red Dog Casino - Casino website doesn’t load properly.

I can't access their website from last few days. I had 147€ winnings in my account. Please help me out from this issue. Thanks.

Dear Nurjahan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Bangladeshi VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint more than 12 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Please check the screenshot.

Thank you very much, Nurjahan, for your reply. I have tried to access the website using the Bangladeshi VPN (Virtual Private Network) today again and I got the same message.

Afterwards, I have changed my VPN, checked the general terms and conditions and this is what I found https://reddogcasino.com/en/terms/:

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Since there is no possibility to register an account from a restricted country, as the access to the website is automatically blocked, I would like you to confirm, that you haven’t used a VPN to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Thank you in advance for your reply.

I didn't use any VPN.

Before I register in their website I double check the terms. Bangladesh allowed to play. This is new rules added I think.

Thank you very much, Nurjahan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nurjahan!

From now on, I will take care of your complaint. I would like to invite representatives of Red Dog Casino into this complaint in order to help us resolve the issue.

Just now I receive winnings from Reddog. Thanks to Reddog & CasinoGuru for solving my issue.

Hello Nurjahan!

I am glad to see that your issue was resolved! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.