QuickWin Casino - Player's withdrawal attempts in QuickWin get cancelled.

Hi guys. I played on quickwin for the first time (with no bonus,all my own money through back card deposit) as I’m at level 1 I can only withdraw $1k a day. However I have tried to withdraw 2k over separate days and my only way to withdraw is with bank transfer. I’ve asked to be verified serval time but keep being told it’s not needed it. However the withdrawal has been cancelled credited back to gaming amount so have had to try withdrawal again. I have my correct bank acc number, country and BIC/Swift code which was required. I’m not sure what I’m doing wrong as the only withdrawal payment method is bank transfer for me. This is my first time using this site too. Any help would be much appreciated as support tell me to just wait but don’t go into more detail or suggest how I can help the process.

Dear Amyzx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

If there's any relevant communication please forward it to petronela.k@casino.guru. 

Looking forward to hearing from you.

Best regards, 

Petronela

Hey ya. So I haven’t verified. I have asked multiple times but support say it’s not needed yet and if so I’ll get an email.. never comes. So I keep asking same response. I’m not sure why the money was bounced back into my playing account as I did everything correct well so I thought. I entered in BIC/Swift code fine and my bank acc number then I got this reply to try again. I only have one method to withdraw which is bank transfer.

Please see below

Thank you very much, Amyzx, for your reply. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Hello, oh no that’s a shame. I’ve never had issues with bank transfers until I played on this site. Yes ,They just said If failed again try another method to withdraw but I don’t really know how or where to begin as I don’t have any of the other methods or nor have I ever signed up ect. I’ve only ever used bank transfer.. I will wait and see if fails again, so I might need to try make acc some how for payz or skrill? No idea what those are though

Thank you, Amyzx, for your response. In the event that your latest attempt to withdraw your winnings via a bank transfer encounters any issues, I would recommend exploring alternative payment methods. Instructions on how to set up these alternative methods can also be accessed on our website (Skrill or MiFinity). To begin, I suggest consulting with the casino to determine the most suitable payment method for both parties involved.

Hi nothing it working. Casino won’t explain what part of details are incorrect and won’t let me withdraw I need help as this has been rejected twice now over 2 weeks. Happy to email my chats through. They keep going around in circles

Also they rejected two withdrawals last from with bank transfer and one is still pending which it won’t let me cancel to try use skrill as a withdrawal method.

im not sure how else to get this money f they won’t tell me what’s actually wrong with my details? I also another person complain about bank Transfer not working for him then he got his money. How else can I do this?

also I notice different names in the chat will reply but photo is the same as another person who would message me earlier…and I get automatic replies from the casino and they Never help. Just same replies …Feels like I’m talking to a Bot.

Thank you very much, Amyzx, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Amyzx,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite QuickWin Casino to join the conversation.

Dear QuickWin Casino,

Can you please provide information on why the player's withdrawal via bank transfer is constantly unsuccessful?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Michal,

Thank you for reaching out to us.

We want to inform you that, regrettably, when we were contacted on the forum, the customer had already cancelled their withdrawal. Subsequently, they made additional withdrawal requests, and these were successfully processed.

As a result, we consider the case to be closed.

Best Regards,

Quickwin

Thank you for your response, QuickWin Casino.

Dear Amyzx,

As per the QuickWin Casino response, all your withdrawals have been successfully processed. Can you please confirm that? Can we consider your issue to be resolved?

We have been informed by email from the player that all withdrawal requests have been successfully completed, and we consider this complaint to be resolved.

We will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, Amyzx. Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino Guru