Queenspins Casino Review

The player from Australia was unable to access his account which had over $500 AUD in credit. Despite our attempts to reach out and gather more information about the situation, the player did not respond to our messages. As a result, we couldn't investigate the matter further and had to reject the complaint.

The player from Japan had experienced difficulties depositing money into a casino, as the funds had accidentally ended up in his son's account. The player had confirmed that both he and his son had accounts at the same casino and that the deposit had been made via bank transfer. Despite attempts to clarify the situation, the player did not provide further responses to the questions posed by the Complaints Team. Due to this lack of communication, the Complaints Team had been unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected.

The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.