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pallabuco's reviews

Casino Guru
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9 months ago
I’ve been playing at Cryptorino.io for several months, mainly on live roulette. One of the main reasons I chose this casino was their promise of full anonymity – no verification needed, no documents required, as clearly stated on their website.

During this time, I made over 30 deposits and withdrawals without any issues. The withdrawals were always instant, and everything seemed smooth – until I started winning more than I deposited.

After a lucky streak on live roulette, I requested another withdrawal, and suddenly, without any prior warning or explanation, my account was closed. I received an email demanding full verification: ID, proof of address, all deposit confirmations, and – surprisingly – a video stating that I’m not part of a syndicate.

Frankly, I have no idea what a "syndicate" has to do with playing roulette. It makes no sense, and I doubt roulette syndicates even exist. Still, I complied with every request: I submitted my ID, address verification, deposit proofs, and even recorded the video as they asked.

Despite doing everything they asked for, I have not received my $5,000. The funds remain locked in my account, and their support has stopped responding.

This behavior is unacceptable. If a casino claims to operate anonymously, they shouldn’t suddenly change their rules the moment a player starts winning. Holding player funds without justification is unethical and potentially fraudulent.

In summary: everything goes fine until you start winning – then they close your account and confiscate your funds.
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10 months agoOriginalTranslation
I played at NineCasino and, after meeting all verification requirements (ID, proof of address, bank funds over €150,000, transaction hash in USDT from a cold wallet), my withdrawal is still blocked.

They are demanding impossible data in crypto transactions, such as the sender's name or IBAN.

Most worrying is that NineCasino's support and verification system appears to be exactly the same as Lazybar's, raising concerns about data sharing between brands without consent.

I expect an immediate solution, otherwise I will proceed with formal complaints and make a public record.
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Automatic translation:
NineCasino
9 months ago
Hello, pallabuco!

We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.

Best regards,
NineCasino Team
10 months agoOriginalTranslation
I deposited at Lazybar, played according to all the conditions, and now my account is blocked and I can't withdraw my funds.
I have sent my ID, proof of address, proof of funds with more than €150,000 in the bank, and the full transaction hash in USDT from a cold wallet.

Still, they're demanding impossible things from me in a crypto transaction, like the sender's name, IBAN, etc. This makes me suspect they have no intention of processing the withdrawal.

Furthermore, this casino claims to be "in the process of obtaining a license," which exacerbates the lack of transparency.
I'm waiting, but if they don't give me a solution, I'll file a formal complaint and make it public.
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Automatic translation:
Lazybar Casino
9 months ago
Hello, pallabuco!

We’re sorry to hear that your experience on our website didn’t meet your expectations.
Please note that it appears that our customer service team has contacted you multiple times and requested the necessary documents to assist you further. We kindly ask that you provide these documents as soon as possible so that we can proceed with resolving the issue.
Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.

Best regards,
Lazybar Casino Team
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