emailschmaeck's reviews

Casino Guru

We want players to understand gambling.

8 months agoOriginalTranslation
I'm fed up, as we say here.

It's true that I remembered why I hadn't deposited at Westcasino for ages, but only a week after my overjoyed withdrawal request. When I received an email from the finance department of Westcasino.com asking me to verify myself. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I'm already verified and have already requested a withdrawal about 1.5 years ago.

I uploaded all the documents again without hesitation.

The fact that I got a confirmation that I'm now verified again is great, but it doesn't help me either.

Now that 14 days have passed since my indicative payout, I just think it's OUTRAGEOUS! That's why the complaint will be made official tomorrow. There is certainly a lot more to say on my part.
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  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are pointless
Automatic translation:
8 months agoOriginalTranslation
I've got the paper on, as we say here.
It's nice that I now know again why I haven't paid into Westcasino for ages. My memories came back quickly after I received an email from Westcasino.com's finance department asking for verification a week after my overjoyed withdrawal request. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I was verified and had already requested a withdrawal about 1.5 years ago. I uploaded all the documents again without hesitation.
The fact that I was then confirmed at some point that I was now verified again is great, but it doesn't do me any good financially because 14 days have passed since my indicative payment. I just find it AMAZING! That's why the complaint will be officially received tomorrow.
Read moreRead less
  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are useless
Automatic translation:
2 years agoOriginalTranslation
On 01/01/2022 I deposited € 20 via "Sofort". The money was immediately debited from my account, but after 4 days it was still not visible on my player account.
Even the provision of screenshots on the day of the deposit does not change the fact that the live chat simply writes you after 4 days that everything is under control and you should wait. In my eyes this is the very last one.
Why do the operators use the "instant logo"?
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  • Good selection of games
  • Unfriendly support
  • Deposits are only credited after days
Automatic translation:
Casino Rocket
2 years ago
Hello Emailschmaeck!
We are very sorry for the unpleasant experience with our casino.
Would you please be able to provide us with the email address that was used for the account? This way we can investigate this case and provide you with the best solution :)
Looking forward to your reply!

Casino Rocket
support@casinorocket.com
2 years agoOriginalTranslation
For me it was the good reputation that Casinoguru certifies this casino. They made me believe that I can read the complete terms and conditions for free.
I think that many players could feel like this, most of which, in my opinion, illegal bonus conditions, will not get to know that as long as you do not win you will not find out that you have been deprived of your winnings from the start.
No matter how high the bonus is that you get "kindly" offered in the Beemcasino.
Even with a bonus of only € 10, the maximum withdrawal amount is limited to 10 times the deposit amount.
€ 20 deposit and € 180 profit that was paid out to me after one and a half weeks and € 700 that was confiscated by the casino. I had this unforgettable casino experience.
Only the players who win and request a higher payout than 10 times the deposit will learn anything about this bonus rule.
What are the great chances of winning of up to 20,000 times the stake if you are limited to 10 times the deposit amount from the start?
Anyone who is ignorant and who continues to play from their maximum withdrawal amount will only do so for the casino. One can only speculate how high the proportion of those who never notice this scam of the casino is. That only the casino profits is obvious.
The fact that players are constantly being offered big bonuses for this doesn't make things any better.
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  • Great range of games
  • Nice design
  • Casino software excellent
  • unfair casino terms
  • Payout very slowly
  • unfriendly support
Automatic translation:
Beem Casino
2 years ago
Dear emailschmaeck,
We appreciate your feedback and apologize on behalf of our team for the inconvenience you might have faced along the way. The Bonus Policy is transparent and available to everyone. The casino is acting strictly according to the Terms you agreed with while creating your account. These Terms apply to all visitors, users and others who access or use the Service. All the bonus Conditions you can find in Bonus Terms which are accessible form any Casino Page.

Kind regards,
BeemCasino Team
2 years agoOriginalTranslation
This casino has very unfair terms and conditions. Of course, the player only learns in the small print that as a new player you can win a maximum of 5 times the last deposit and so you play completely pointless when you deposit € 20 as soon as you have reached an amount of € 100. because you can't win anymore anyway. Everything that is won beyond that is collected by the casino. I am registered in many casinos and already have some experience but these terms and conditions are really player-unfriendly.
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  • beautiful website
Automatic translation:
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