1 year agoOriginalTranslation
I'm fed up, as we say here.
It's true that I remembered why I hadn't deposited at Westcasino for ages, but only a week after my overjoyed withdrawal request. When I received an email from the finance department of Westcasino.com asking me to verify myself. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I'm already verified and have already requested a withdrawal about 1.5 years ago.
I uploaded all the documents again without hesitation.
The fact that I got a confirmation that I'm now verified again is great, but it doesn't help me either.
Now that 14 days have passed since my indicative payout, I just think it's OUTRAGEOUS! That's why the complaint will be made official tomorrow. There is certainly a lot more to say on my part.
It's true that I remembered why I hadn't deposited at Westcasino for ages, but only a week after my overjoyed withdrawal request. When I received an email from the finance department of Westcasino.com asking me to verify myself. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I'm already verified and have already requested a withdrawal about 1.5 years ago.
I uploaded all the documents again without hesitation.
The fact that I got a confirmation that I'm now verified again is great, but it doesn't help me either.
Now that 14 days have passed since my indicative payout, I just think it's OUTRAGEOUS! That's why the complaint will be made official tomorrow. There is certainly a lot more to say on my part.
- Great game selection
- Good terms and conditions
- function and clarity
- Very slow payout
- Verification too slow
- Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
- Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
- Support requests are pointless
Automatic translation:
5
