Hello, dear player! Thanks for the feedback. Additional check is normal process for us to check if everything right with our withdrawal request and if there weren't any fraudulent actions on your part. It's a kind of necessity for us to be sure that everything is legal and safe. There's no need to worry. Generally, this check ended earlier but 31 calendar day is a deadline.

Best regards,
Fresh Casino!

Dear Cintrol,

We, the official representatives of WEISS, aim to provide clarification regarding the account blockage. It is important to highlight that, as outlined in the "Terms and Conditions" section, WEISS Casino retains the right to deactivate or block accounts in the event of detecting suspicious VPN usage on our platform (Refer to Paragraph 11.2):

"We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question."

However, we wish to emphasize that the primary cause for the account blockage was the identification of unlawful and unjust sports betting activities. In the "Rules for enrollment wins" section, a corresponding clause addresses this matter:

"If facts of fraudulent actions are confirmed, the Betting company may decide to cancel all bets made by the Client and refund all the funds credited to the balance of Client’s gaming account."

Despite the breach of casino regulations, we observe that the funds in your account have been successfully refunded. It's worth noting that if you believe there has been an error leading to the unfair blocking of your account, you have the option to apply for a review of your case within 10 days, as indicated on the WEISS website:

"Claims on disputed issues are accepted within 10 days from the date of disputed bet calculation. No claims will be accepted after this application date expired. In the questionable situations, which do not have precedents the Betting company has a right to make a final decision."

Should you have any further inquiries or require additional information, kindly reach out to WEISS support team via email:support.en@weiss.bet

Sincerely,
WEISS Official Representatives