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giwrgosaek11's reviews

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1 year agoOriginalTranslation
I requested the deactivation of my account. They sent me an email that I was entitled to a 100 euro bonus and asked me if I wanted it and not to deactivate it.. I sent a message to their chat that I would like the bonus and suddenly they deleted my account, after I asked a question they told me that I was actually not entitled to it and that they made a mistake... funny company.. FAR AWAY
Automatic translation:
2 years agoOriginalTranslation
I made a deposit of 500 euros with a 100% bonus
When I reached the amount of 1450 euros, suddenly my account went to zero
When I asked in the chat, they gave me an excuse that I canceled the bonus.
Actually while I had 1450 euros in my account, I would cancel the bonus and essentially give them 1450 euros? How much mockery?
Away from the page, big scammers
I will take legal action to shut them down once and for all
Read moreRead less
Automatic translation:
Pledoo Casino
2 years ago
Good day giwrgosaek11,

Thank you for taking the time to review our casino.

We sincerely apologize for the unfortunate incident. As we see, you canceled the bonus yourself. Thus, the bonus balance got burned in the process.

Sticky bonuses are something many online casinos use, but we do understand that mistakes can sometimes happen! Therefore, our support department acted quickly and restored your balance in full.

Despite this, we hope it won't discourage you from enjoying future gaming sessions at Pledoo!

Best regards,
Pledoo Team
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