User Profile | Casino Guru

Bronze

Switzerland

Coincasino.com

4 months agoOriginalTranslation

At first, everything was fine. You could start playing without requiring identification. After a couple of months, they stopped payments and asked for identification.
Payments that are currently held for verification will no longer be processed.
When asked for explanations, they always send the same email stating that a designated team is verifying the withdrawal.
For now, there is little money blocked, but I fear that the cryptocurrencies used to play could be blocked for no reason.
be careful

GoodMan Casino

2 years agoOriginalTranslation

For days I haven't been able to get the ok to verify my account for withdrawals. I changed my home address after registering and the site shows the old one that I can't change.
now they receive the documents with the new address but they keep refusing them because they see a different address. a nightmare and in the emails we write to each other they don't understand it.
pity because the site is done well and with a large variety of games.
hopefully they fix the problem.

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variety of games
varieta' giochi
well done site
sito ben fatto

no immediate chat
mancanza chat immediata
difficulty verifying account
difficolta' verifica account

Automatic translation:

All GoodMan Casino reviews

GoodMan Casino

2 years ago

Dear Claudio73,

We sincerely apologize for the difficulties you've encountered with the verification process and the address change on your account. Your feedback is essential to us, and we want to address your concerns promptly.

We understand the frustration caused by discrepancies in your address information, and we sincerely apologize for any inconvenience this has caused. Address verification is a necessary step to maintain the security and integrity of our casino operations, but we aim to make this process as smooth as possible for our players.

Our customer support team is committed to assisting you in this matter and ensuring that your verification process proceeds without further issues.

We appreciate your understanding and patience during this process. We also value your positive feedback regarding the quality of our site and the variety of games we offer. We are dedicated to providing an enjoyable gaming experience for our players, and we are committed to resolving this address changing issue promptly.

If you have any additional concerns or questions, please do not hesitate to reach out to our customer support team via live chat or email - [email protected]. We are here to assist you and ensure that your experience with our casino is satisfactory.

Best regards,
GoodMan Casino Team

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