1 year ago
Everything was fine until they made this scam to make me deposit and then just refuse the bonus saying its my fault for not asking them first?? What... you sent me the email saying here is for you thanks for being apart of our group this is what you need to do to get the bonus and after deposit just contact us and we will activate the bonus... and then just refusing
- good a being scammers
- They sent me a emil.Hi thanks for being with us here is a offer for 5th deposit just make your deposit and after come to support and claim it. When i come to claim the says i cant get the bonus because of to many bonuses.. WHAT?? you sent me the email saying thanks and this is for you!!
- Scammers so stay away
Hexabet Casino
7 months ago
Dear vingrom2023,
Thank you for your feedback, and we're genuinely sorry for the frustration this situation has caused you.
We understand how disappointing it must be to receive an offer and then be told it's unavailable — especially after following the instructions in good faith. Our intention is never to mislead, and we apologize if the communication around the bonus was unclear or felt unfair.
Some promotional offers are subject to eligibility based on recent bonus activity, and while that should have been made clear up front, it’s clear we didn’t meet your expectations this time.
Best regards,
Hexabet Team
Thank you for your feedback, and we're genuinely sorry for the frustration this situation has caused you.
We understand how disappointing it must be to receive an offer and then be told it's unavailable — especially after following the instructions in good faith. Our intention is never to mislead, and we apologize if the communication around the bonus was unclear or felt unfair.
Some promotional offers are subject to eligibility based on recent bonus activity, and while that should have been made clear up front, it’s clear we didn’t meet your expectations this time.
Best regards,
Hexabet Team
