2 months ago
Wow, where to start.. Tried this casino as I played on other same ownership casinos, had less issues, but the whole company is no good.
Deposited a very small bullet, got lucky and hit couple of times. Decided that it's best to withdraw (350euro) and it began.
I deposited using crypto (TRX) due to low processing fees and speed of transactions, but when I tried to use it to withdraw I needed to send an email to them with my wallet address (I used it to withdraw in the first place and it was no good) - reason why, no-one knows, I suppose to add an extra unnecessary step and avoid paying.
After a long 2 hours with russian support chat, they managed to KYC/approve the withdrawal method and I did the withdrawal.
You thought it ended here? No. 350 euros got split into two withdrawals of 185 and 155 and 155 got rejected right away. Reason being - I've reached the withdrawal limit.
On Casino Guru daily withdrawal limit is 1.800euros. They told me due to my level it's 185/day, never been on any casinos that has this kind of limit daily and if it does - avoid them at all costs.
Imagine winning 5000 euros, it would take you 18days to withdraw and they would find 100 reasons during this time how to scam you.
Writing this to raise awareness and use proper casinos instead of this trash company overall.
Deposited a very small bullet, got lucky and hit couple of times. Decided that it's best to withdraw (350euro) and it began.
I deposited using crypto (TRX) due to low processing fees and speed of transactions, but when I tried to use it to withdraw I needed to send an email to them with my wallet address (I used it to withdraw in the first place and it was no good) - reason why, no-one knows, I suppose to add an extra unnecessary step and avoid paying.
After a long 2 hours with russian support chat, they managed to KYC/approve the withdrawal method and I did the withdrawal.
You thought it ended here? No. 350 euros got split into two withdrawals of 185 and 155 and 155 got rejected right away. Reason being - I've reached the withdrawal limit.
On Casino Guru daily withdrawal limit is 1.800euros. They told me due to my level it's 185/day, never been on any casinos that has this kind of limit daily and if it does - avoid them at all costs.
Imagine winning 5000 euros, it would take you 18days to withdraw and they would find 100 reasons during this time how to scam you.
Writing this to raise awareness and use proper casinos instead of this trash company overall.
- Slow KYC
- Weird requests
- Slow customer support
- Small withdrawal limits
Gama Casino
2 months ago
Hello!
Thank you for your feedback. We are sorry to hear that your experience with our platform left you feeling disappointed. We truly value your opinion and would like to clarify some points regarding withdrawal limits.
Our platform does have withdrawal limits that vary depending on the player's level. These limits are set to ensure financial security and protect our users. We strive to reward our players for their activity, and as your account level increases, withdrawal limits are raised, making the process more convenient for our loyal customers.
Regarding the cryptocurrency withdrawal process and the need to provide additional information, this is due to our strict security requirements to protect your funds. We understand that this may seem inconvenient, but these measures are essential to ensure the safety of your account and transactions.
We regret that your impression of us was negative. If you have any questions or unresolved issues, please contact our support team. We are always here to help and will do our best to improve your experience.
Best regards, team Gama Casino.
Thank you for your feedback. We are sorry to hear that your experience with our platform left you feeling disappointed. We truly value your opinion and would like to clarify some points regarding withdrawal limits.
Our platform does have withdrawal limits that vary depending on the player's level. These limits are set to ensure financial security and protect our users. We strive to reward our players for their activity, and as your account level increases, withdrawal limits are raised, making the process more convenient for our loyal customers.
Regarding the cryptocurrency withdrawal process and the need to provide additional information, this is due to our strict security requirements to protect your funds. We understand that this may seem inconvenient, but these measures are essential to ensure the safety of your account and transactions.
We regret that your impression of us was negative. If you have any questions or unresolved issues, please contact our support team. We are always here to help and will do our best to improve your experience.
Best regards, team Gama Casino.
