Extremely long withdrawal process due to a complication with a payment method.
The player made a deposit via Mastercard, won €2,740 and requested a withdrawal. Since the player wasn´t able to use Mastercard as a withdrawal method, he/she made a small deposit to his/her Skrill account in order to receive the payment there. The player provided all the documents for verification but the money was returned back to his/her account. The casino´s finance department asked the player to provide the bank account number linked to the Mastercard. The player informed the finance department that his/her Mastercard is not linked to any bank account. The casino never responded. There is no information on this case.
This complaint is from 8/2017
Disputed amount: €2,740
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