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Prime Slots Casino Review

Players from Virginia Not Accepted
7.5 Rating
Good
Reputation
Players from Virginia Not Accepted
Good
Reputation
This review was last updated: 2019-10-08T00:00Z  

We've thoroughly reviewed Prime Slots Casino and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Prime Slots Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Prime Slots Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 4 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 854 black points in total, out of which 268 come from related casinos. You can find more information about all of the complaints and black points below.

Prime Slots Casino appears on one blacklist that you can find displayed below. We consider this blacklist to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of it.

Prime Slots Casino is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

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Blacklisted on
Casinomeister Blacklist
Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+4)
Live Chat
Language
English (+6)
Email Support
Language
English (+6)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (18)
Game providers
Show All (18)
Owner
Prime Online LTD
Established
2014
Withdrawal limit
$7,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Positives
  • Casino accepts players from many countries
  • Good selection of games
  • Supports many payment methods
Negatives
  • Low monthly withdrawal limit in some countries
  • Live chat support is not available 24/7
  • Not all payment methods are available for all currencies

Complaints about Prime Slots Casino and related casinos (12)

We have conducted extensive research on the web and as a result we have found following 12 complaints on Prime Slots Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Prime Slots Casino a Good reputation.

Good Casino Reputation
Direct complaints about Prime Slots Casino
No reaction policy, good regulator
Black points: 265
Very long verification process and there was no response from the casino.
The player won £2,166 and shortly after that was asked to provide documents for verification. They sent those in and about a month later still didn't receive an answer from the casino. There is no further information on this case.
 
This complaint is from 5/2018
Disputed amount: £2,166 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 226
Extremely long withdrawal process due to a complication with a payment method.
The player made a deposit via Mastercard, won €2,740 and requested a withdrawal. Since the player wasn't able to use Mastercard as a withdrawal method, they made a small deposit to their Skrill account in order to receive the payment there. The player provided all the documents for verification but the money was returned back to their account. The casino's finance department asked the player to provide the bank account number linked to the Mastercard. The player informed the finance department that their Mastercard is not linked to any bank account. The casino never responded. There is no information on this case.
 
This complaint is from 8/2017
Disputed amount: €2,740 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 80
Extremely long withdrawal process due to a document verification.
The player requested a withdrawal but still hasn't received the payment. The casino informed the player that they needed some documents for verification and the player told them that their email address was misspelled and that they never received an email regarding the document verification. The casino then contacted the player via phone and received all information necessary for the verification. Even after that was done, the player didn't receive the payment. The case remains unresolved.
 
This complaint is from 6/2016
Disputed amount: €1,000 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 15
The account was suspended due to the dispute with the casino that the player had eight years ago and all the funds were seized.
After the player played and deposited money at the casino for three months, they made a bigger deposit. Later on, the deposit was taken away from their balance without any relevant reason and the account was blocked. The player contacted the customer support that kept them on hold for fifty minutes and then came back stated that the account was closed due to the dispute with their casino they had eight years ago. The player asked the casino why did they let them play and deposit money for months and blocked them only after they made a bigger deposit. There was no reaction from the casino and there is no update since then.
 
This complaint is from 8/2016
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
Complaints on related Mega Casino (Same management)
No reaction, good regulator
Black points: 100 (50 for this casino)
The player from Australia complained about being misled about his right to play at the casino while they won't accept players from Australia.
A player deposited AUD400, played the slots games for 8 hours, and lost. When he tried to deposit more money, it was declined. Through a live chat, he was informed that they no longer accepted players from Australia. He complained about not getting a chance to win. The casino promised to return his deposits but wouldn't reopen his account.
 
This complaint is from 9/2017
Disputed amount: A$400 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 59 (29 for this casino)
The terms and conditions were breached due to a self-exclusion at the casino's sister site and the deposit was returned to the player.
Lauren deposited €33, won €510 and requested a withdrawal. The casino was going to pay her but found out that she self-excluded herself at their casino's sister site. She claimed that she did so just to get her account closed because she didn't want to play there anymore and didn't want an open account with her bank details. The casino decided to return her deposit money. There is no further information on this case.
 
This complaint is from 6/2016
Disputed amount: €477 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 35 (17 for this casino)
The bonus terms and conditions were breached due to playing a bonus restricted game of Blackjack and all deposits were returned to the player.
Jordy played with a bonus and when he wagered it, he started playing Blackjack. When he requested a withdrawal of €415, casino denied his payment due to breached bonus terms and conditions. The casino claimed that he played a restricted game but the player denied it. He turned to MGA and is waiting for their response. There is no further information on this case.
 
This complaint is from 9/2015
Disputed amount: €415 (real money)
Read more on: askgamblers.com
Read more
Regulator: Casino was right
Black points: 0
The player's account was closed due to a self-exclusion at the casino's sister site. All the deposits were returned to the player.
The player played with real money, without a bonus and in four days won £4000 and requested a withdrawal. The casino denied his withdrawal due to a self-exclusion at their sister casino. Later on, he went on to check if he really was self-excluded at the sister casino and found out that he was. He claimed that he didn't know about it. The casino kept his winnings and promised to return his deposits. There is no further information on this case.
 
This complaint is from 1/2018
Disputed amount: £4,000 (real money)
Read more on: thepogg.com
Read more
Complaints on related Simba Games Casino (Same management)
Delayed payment, status unknown
Black points: 169 (84 for this casino)
Extremely long withdrawal process.
The player had a pending withdrawal when they realized they had put down incorrect details upon their registration and contacted the casino about it. The casino representative told them someone from the casino would contact them soon, but nobody did so ever since. No further update is available.
 
This complaint is from 5/2018
Disputed amount: £1,300 (bonus money)
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 80 (40 for this casino)
Rather complicated complaint due to the player being self-excluded previously.
The player made a deposit and he found out that they were self-excluded from the casino's sister site some years before and despite that, the system allowed them to make a deposit. The casino promised them a refund but stopped communicating with the player ever since. The case remains unresolved.
 
This complaint is from 6/2017
Disputed amount: £37 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 71 (35 for this casino)
Very long withdrawal process.
The player complained that his withdrawal had been pending for more than a week with no support provided by the casino. There is no further information available.
 
This complaint is from 5/2017
Disputed amount: $178 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 23 (11 for this casino)
The player's two withdrawal requests were denied both times.
The player requested a withdrawal two times in the row and both times it was denied. The casino was suspecting he gave away their account details to a third party (son) and that might be the reason as to why they blocked his account. Uncertain case that remained unresolved.
 
This complaint is from 6/2015
Disputed amount: ?? (bonus money)
Read more on: casinomeister.com
Read more
Show more complaints (+5)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Prime Slots Casino Bonus

7.5
/10
Good Casino reputation reputation

1st Deposit Bonus - Prime Slots Casino

Not Available in Virginia
  • Minimal deposit: $20
  • Wagering requirements: 35x bonus
  • Maximal bet: $3.99 or 14% of starting bonus value (lower value applies)
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
  • Deposits made with Skrill and Neteller have 2,49 £/$/€ maximum bet restriction
  • You'll also receive 40 additional free spins on a second and third day of the bonus
  • All winnings received from free spins must be wagered 35 times
 
  • Restricted countries:
7.5
/10
Good Casino reputation reputation

1st Deposit Bonus - Prime Slots Casino

Not Available in Virginia
  • Minimal deposit: €20
  • Wagering requirements: 35x bonus
  • Maximal bet: £3.99 or 14% of starting bonus value (lower value applies)
  • You should get this bonus relatively FAST
  • Maximal cashout: £100
  • New players only
  • Terms apply, please gamble responsibly
  • 18+, www.begambleaware.org
  • The number of spins may vary depending on the deposited amount and your choice of a bonus
  • Bonus is valid for 21 days
 
  • Available for following countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
*Terms and conditions apply
7.5
/10
Good Casino reputation reputation

2nd Deposit Bonus - Prime Slots Casino

Not Available in Virginia
  • Minimal deposit: $20
  • Wagering requirements: 35x bonus
  • Maximal bet: $3.99 or 14% of starting bonus value (lower value applies)
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
  • Deposits made with Skrill and Neteller have 2,49 £/$/€ maximum bet restriction
 
  • Restricted countries:
7.5
/10
Good Casino reputation reputation

3rd Deposit Bonus - Prime Slots Casino

Not Available in Virginia
  • Minimal deposit: $20
  • Wagering requirements: 35x (bonus + deposit)
  • Maximal bet: $3.99 or 14% of starting bonus value (lower value applies)
  • You should get this bonus almost INSTANTLY
  • New players only
  • Terms apply, please gamble responsibly
  • Deposits made with Skrill and Neteller have 2,49 £/$/€ maximum bet restriction
 
  • Restricted countries:

Prime Slots Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill $10 - ?
$10 - ?
0 - 3 days
Neteller Neteller $10 - ?
$10 - ?
0 - 3 days
PaySafeCard PaySafeCard Can$10 - ?
Not Available -
ecoPayz ecoPayz €10 - ?
€10 - ?
0 - 3 days
VISA VISA $10 - ?
$10 - ?
6 - 8 days
Master Card Master Card $10 - ?
$10 - ?
6 - 8 days
Sofort Banking Sofort Banking €10 - ?
Not Available -
InstaDebit InstaDebit Can$10 - ?
Not Available -
Trustly Trustly €10 - ?
€10 - ?
0 - 3 days
PayPal PayPal £10 - ?
£10 - ?
0 - 3 days
EuTeller EuTeller €10 - ?
Not Available -
EPS EPS €10 - ?
Not Available -
Zimpler Zimpler €10 - ?
Not Available -
wire-transfer wire-transfer $10 - ?
$10 - ?
6 - 8 days
Bank transfer Bank transfer €10 - ?
€10 - ?
6 - 8 days
Easy EFT Easy EFT -
Not Available -
Skrill 1-Tap Skrill 1-Tap $10 - ?
$10 - ?
0 - 3 days
Interac Interac Can$10 - ?
Not Available -

Prime Slots Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Prime Slots Casino Game providers

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