Prime Slots casino have no problem working hard to resolve any complaints of their players and thanks to it enjoys solid reputation. However many players will be discouradged by low game variety - mostly slot games are available. Plus another disadvantage is problematic website design and low availability of live chat.
Prime Slots was founded in 2011, and islicensed in Malta. It is primarily focused on players from European countries. The owner of Prime Slots is Aragon International Ltd, a group which includes one more casino - Casino Rijk. Prime Slots at the same time falls under the affiliate program of Prime Partners, which also includes Mega Casino, Prime Casino, Simba Games and Prime Scratch Casino. It is important to say that if you are excluded for violating the terms of any of these casinos, you are automatically excluded from all of the others. Even if you win, you won’t be able to withdraw it. Based on this information, we will consider all these casinos as a group of casinos, and review their reputation together.
Based on the first impression of the casino website, its appearance may seem a bit disorganised. One of the reasons for this is its optimisation for mobile devices. Games on the front page are arranged as tiles. The front page is also missing any central menu. After clicking on the small menu icon in the top left corner you will find a subdued but relatively easy to navigate menu, containing all the relevant information you need. Another downside is the longer response time, and it takes longer to load the pages you request than you would expect..
Besides English, the website is available in 4 other languages – German, Finnish, Swedish and Norwegian. Language selection is also very well "hidden" – it is part of relatively obscure text at the very bottom of the page.
Prime Slots should be commended for their blog, which is part of their website. It contains various interesting topics, not only related to gambling. This is probably a good marketing step focused mainly on female players. Every month they publish a list of players with upcoming birthdays on their the blog , along with free spins for those players as a gift. The How To Play section from the main menu takes you through the basics of slot machines. Prime Slots offer added value to their players beyond the gambling experience, which we can’t praise highly enough..
Customer support is available during selected hours, namely from 7:00 AM to 00:00 PM UTC. You can use chat, email and telephone for communication in 5 languages – in English, German and the 3 Scandinavian languages.
When searching for any complaints from casino players, Prime Slots has almost pristine reputation. We have found only a minimal number of complaints. Almost all of them are closed as ‘resolved’, and most are related to either a simply misunderstanding of the terms and conditions, or a longer waiting period than expected when cashing out. We found only one unresolved complaint, which we consider to be of questionable merit.
Prime Slots responds to all of its complaints, and is willing to discuss them publicly.
The time usually required for approval of withdrawals at Prime Slots is 24 – 48 hours. The casino then has another 6-8 days to process the payment. The total time from withdrawal request until it is fully processed and credited to player’s payment method can be as many as 10 days. The maximum withdrawal limit is 10,000 € per month.
You can choose from a wide variety of payment methods. In addition to commonly used credit cards you can also use Neteller. Prime Slots also offers local online bank transfer from accounts at some European banks, mostly in Scandinavian countries – e.g. Denmark and Finland.
The casino offers new players a no deposit bonus in the form of 10 free spins, which are credited immediately upon registration. You can use them on Fruity Friends (at a value of 0.25€ per spin). Wagering requirements for this bonus are 50x. Your maximum winnings cannot exceed 100€. Before you can withdraw your winnings you will also have to make a 10€ deposit. If you make a deposit of at least 10€ on the following day after your registration, you will get another 50 free spins. You can repeat this process again on the third day and get 50 more free spins, so in total you can claim 110 free spins, which must all be used on Fruity Friends exclusively.. The value of wagering requirements for this bonus is 50x.
Another bonus available is the 100% match bonus on your first deposit (up to 3 days after your registration), up to a maximum of 200€. You have to deposit at least 10€ to qualify, and the wagering requirements for this bonus are 35x. You have 21 days to complete the wagering requirements before you can withdraw any winnings.
A VIP program is available for loyal players. Players collect VIP points at a rate of 1 point per 20€ wagered. Players have to earn 10 points to achieve Bronze VIP level, ranging to the Platinum VIP level for players who earn 1000 points. Higher VIP levels are reserved for selected players and require an invitation by the casino. Membership to the VIP Club will bring you various benefits, including free games, faster withdrawal processing, personalised customer support (personal account manager), etc.
After reading the terms and conditions of the casino, we did not find any points in particular that would be disadvantageous to the player. Watch out for the inactive account fee that is charged to UK players after 6 months of inactivity. For citizens of other countries it is charged after 12 months. Your casino account will be charged 5€ each month until the balance reaches 0.
Prime Slots is there mainly for players who are fans of slot machines. Players preferring other games like table games will have to look for a different casino. The biggest advantage of this casino is its very good reputation. If you decide to play at Prime Slots, you have to take into account the possibility of a little bit of a longer wait when it comes to withdrawal timeframes.
Prime Slots focuses primarily on slot machines. On their website you can find more than 150 of them, but you can also choose from some scratch card games, keno and bingo games. Under the section marked ’Casino’ Prime Slots offers three games to choose from – classic roulette and two blackjack variations. However these games feature only very basic graphics – further proof of Prime Slots specialization in slot machine games. Unregistered players have the opportunity of demo play for every game, without prior registration. Another advantage of the casino is that there’s also a mobile app available, both for iOS as well as Android.