Prime Slots Casino Review

Players from United States Not Accepted
7.7 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-09-21T00:00Z  

Prime Slots casino have no problem working hard to resolve any complaints of their players and thanks to it enjoys solid reputation. However many players will be discouradged by low game variety - mostly slot games are available. Plus another disadvantage is problematic website design and low availability of live chat.

Blacklisted on
Casinomeister Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+4)
Live Chat
Language
English (+4)
Email Support
Language
English (+4)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (21)
Game providers
Owner
Aragon International Ltd
Established
2011
Withdrawal limit
€7,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Interesting Facts
  • Big casino popular in Europe
  • Casino is focusing on slots and table games
Positives
  • Good reputation
Negatives
  • Low monthly withdrawal limit

Complaints about Prime Slots Casino (4)

We have conducted extensive research on the internet and as a result we have found following 4 complaints about Prime Slots Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Prime Slots Casino a Good reputation.

Good Casino Reputation
No reaction policy, good regulator
Black points: 250
The account was suspended due to the dispute with the casino that the player had eight years ago and all the funds were seized.
After the player played and deposited money at the casino for three months, he/she made a bigger deposit. Later on, the deposit was taken away from his/her balance without any relevant reason and the account was blocked. The player contacted the customer support that kept him/her on hold for fifty minutes and then came back stated that the account was closed due to the dispute with their casino he/she had eight years ago. The player asked the casino why did they let him/her play and deposit money for months and blocked him/her only after he/she made a bigger deposit. There was no reaction from the casino and there is no update since then.
 
This complaint is from 8/2016
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
No reaction policy, good regulator
Black points: 250
Very long verification process and there was no response from the casino.
The player won £2,166 and shortly after that was asked to provide documents for verification. He/she sent those in and about a month later still didn´t receive an answer from the casino. There is no further information on this case.
 
This complaint is from 5/2018
Disputed amount: £2,166 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Extremely long withdrawal process due to a complication with a payment method.
The player made a deposit via Mastercard, won €2,740 and requested a withdrawal. Since the player wasn´t able to use Mastercard as a withdrawal method, he/she made a small deposit to his/her Skrill account in order to receive the payment there. The player provided all the documents for verification but the money was returned back to his/her account. The casino´s finance department asked the player to provide the bank account number linked to the Mastercard. The player informed the finance department that his/her Mastercard is not linked to any bank account. The casino never responded. There is no information on this case.
 
This complaint is from 8/2017
Disputed amount: €2,740 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Extremely long withdrawal process due to a document verification.
The player requested a withdrawal but still hasn´t received the payment. The casino informed the player that they needed some documents for verification and the player told them that his/her email address was misspelled and that he/she never received an email regarding the document verification. The casino then contacted the player via phone and received all information necessary for the verification. Even after that was done, the player didn´t receive the payment. The case remains unresolved.
 
This complaint is from 6/2016
Disputed amount: €1,000 (real money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Prime Slots Casino Bonus


3.83 out of 5

1st Deposit

  • Minimal deposit: $20
  • Wagering requirements: 35x bonus + deposit
  • Maximal bet: $3.99 or 14% of starting bonus value (lower value applies)
  • You should get this bonus almost INSTANTLY
  • All winnings received from free spins must be wagered 35 times
  • Deposits made with Skrill and Neteller have 2,49 £/$/€ maximum bet restriction

Prime Slots Casino Payment methods

Prime Slots Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Prime Slots Casino Game providers