Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
To find out what Prime Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Prime Casino has a Very high Safety Index of 9.0, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Proceed with reading our Prime Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Prime Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Prime Casino, we thoroughly read and reviewed the Terms and Conditions of Prime Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Prime Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Prime Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All in all, when combined with other factors that come into play in our review, Prime Casino has landed a Very high Safety Index of 9.0. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Prime Casino is related to 49 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Prime Casino. This connection has resulted in an increased Safety Index.
Prime Casino T&Cs reviewed
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Prime Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding Prime Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 0 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 484 black points in total, out of which 484 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Prime Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
The user satisfaction feedback of Prime Casino shared by 8 users has resulted in a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Prime Casino company data and licenses
Prime Casino is owned by Kinetic Digital and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Prime Casino has a gambling license issued by Malta Gaming Authority in Malta.
Win and withdrawal limits, payment options
Prime Casino accepts deposits via 21 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Euteller, Trustly Pay, PayPal, Nordea, AstroPay, Siru Mobile, ApplePay, MuchBetter, Interac, Danske Bank, OP Bank, Säästöpankki, Klarna, S-Pankki, Alandsbanken.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 10,000 per month
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Prime Casino.
Language
Website
Customer support
Live chat
English
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Prime Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Prime Casino to be good.
Prime Casino slots and casino games
Prime Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 88 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, iSoftBet, NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally's Corporation, Barcrest, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Williams Interactive, Realistic Games, Relax Gaming, edict, Inspired Gaming, Bullshark Games, FBM Digital Systems., Fantasma Games, S Gaming, Playzido, Win Fast, Authentic Gaming, Trusty Gaming, Backseat Gaming, Spadegaming, G Games, Spribe, Gamomat, All For One Studios (ALL41), Galaxsys, GVG (Green Valley Games), NowNow Gaming, Bragg Gaming, Foxium, Bally Wulff, Galaxy Gaming, Amusnet, Givme Games, PG Soft (Pocket Games Soft), Reel Play, Gameburger Studios, Oryx Gaming, Gaming Corps, Switch Studios, Slingo, Betterlore, Max Win Gaming, SlotMatrix, Stakelogic, Pulse 8 Studios, Peter & Sons, Zitro, Kalamba Games, Golden Hero, Apparat Gaming, STHLMGAMING, Games Global, Just For The Win, Light & Wonder, Reel Time Gaming, Cayetano, Stormcraft Studios, Hacksaw Gaming, 4ThePlayer.
Prime Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Prime Casino in our database, including:
15 FREE SPINS on Big Bass Bonanza
100% up to $100
151 EXTRA SPINS on Big Bass Splash
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Kinetic Digital
Operator
Skill On Net Limited
Platform
SkillOnNet
Established
2005
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Prime Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Prime Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Prime Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Prime Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(21)
Payment methods (21)
Transaction limits
Withdrawal limits
€10,000
per month
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEUR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 8 tests
Date and tester
Rating
20 Jan 2026
Mirka D.
Good
13 Feb 2025
Michaela S.
Subpar
17 Jul 2024
Michaela S.
Subpar
28 Feb 2024
Michaela S.
Subpar
26 May 2023
Burak O.
Subpar
02 Nov 2022
Michaela S.
Subpar
05 Nov 2021
Burak O.
Good
24 Jun 2020
Zuzana S.
Excellent
User reviews
User reviews of Prime Casino
This is a place to share experience with Prime Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 8 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 4 months ago
I was banned from bonuses upon registering, deposited £20, wagered it 1x had £22 left. I went to withdraw and was told I am not able to as I am restricted. I contact support who tell me I am not allowed to withdraw as I broke bonus t&cs... total lies and if they actually checked they'd have seen i never claimed any bonus as they restricted me from the upon registering. Would not recommend. Especially if your on BRSK and dont have BetterIp, as you will get flagged upon signing up to 90% of these casinos. Unfortunately CGNAT is used on a few providers, I have to pay for my own IP just to avoid these issues Especially when support is this poor. Had to use resolver to complain and actually get my £22 released. What a joke.
Banned from bonuses upon registering
If your Internet provider uses CGNAT / Shared IPs. Stay away to avoid stress.
Poor and generic support
• 2 years ago
Great experience there, really good welcome bonus, and good promotions ! I recommend 100% this online casino. Also the wihdrawal are quite fast and KYC verification as well
• 3 years ago
PrimeCasino is a reliable online casino offering a wide selection of games and great bonuses. The site is easy to navigate and the support team is friendly and helpful. The games are of high-quality and the withdrawal process is quick and efficient. Overall, PrimeCasino is a great choice for online casino players.
• 3 years ago
here for fun is an exclusive casino with lots of slots and nice welcome bonuses. The customer service is excellent. The withdrawal process is fast and easy KYC.
Fast withdrawal process
Simple KYC process
Many slots
Getting winnings
Good customer service
• 3 years ago
A good casino that offers great bonuses and not a big but pretty good selection of games. From time to time I play here, no problems withdrawal, within 24 hours everything comes. Can not say that the casino is great, but deserves a solid 4.
Nice bonuses
Fast payouts
• 3 years ago
Prime casino offers bonuses but doesn't implement them and even tells me by email that the management has decided not to give me a bonus. This decision is irrevocable! The only question is by what right? Why such arbitrary actions? The rating of this casino should be considered very quickly. I resign!
Prime casino bietet Bonis an, realsisiert siese aber nicht und teilt mir sogar per Mail mit, das das Mangement entschieden hat, mir keinen Bonus zu geben, Diese Entschgeidung ist unwiderruflich! Frage ist nur mit welchem Recht? Wieso solche willkürlichen Handlungen ? Die Bewertung dieses Casino sollte mal ganz schnell überlegt werden. Ich trete aus!
I do not know
weiss nichts
arbitrary, immoral decisions and denial of bonuses
willkürliche, unsittliche Entscheidungen und Verweigerungen von Bonis
• 3 years ago
It’s a pure scam. They say review documents in twelve hours but untrue. U can lose as much money as possible but as soon as withdraw ur talking to bots and nothing gets done. Stick to ladbrokes or paddy power these gangsters are based in Malta so when they rob u and THEY WILL. There is nothing I can do
• 4 years ago
Dont play here! there is no support, i didnt get a reply for three days and the support email address keeps bouncing back. wouldnt verify me as my bill wasnt in colour? never heard that one before.. avoid this casino do not sign up here!
None at all
lots of slots
No support
verification a nightmare
Discussion
Prime Casino discussion
Discuss anything related to Prime Casino with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Casino Bonuses
Prime Casino bonuses
Browse all bonuses offered by Prime Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Prime Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(21)
Payment methods (21)
Transaction limits
Withdrawal limits
€10,000
per month
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEUR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 8 tests
Date and tester
Rating
20 Jan 2026
Mirka D.
Good
13 Feb 2025
Michaela S.
Subpar
17 Jul 2024
Michaela S.
Subpar
28 Feb 2024
Michaela S.
Subpar
26 May 2023
Burak O.
Subpar
02 Nov 2022
Michaela S.
Subpar
05 Nov 2021
Burak O.
Good
24 Jun 2020
Zuzana S.
Excellent
User reviews
User reviews of Prime Casino
This is a place to share experience with Prime Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 8 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 4 months ago
I was banned from bonuses upon registering, deposited £20, wagered it 1x had £22 left. I went to withdraw and was told I am not able to as I am restricted. I contact support who tell me I am not allowed to withdraw as I broke bonus t&cs... total lies and if they actually checked they'd have seen i never claimed any bonus as they restricted me from the upon registering. Would not recommend. Especially if your on BRSK and dont have BetterIp, as you will get flagged upon signing up to 90% of these casinos. Unfortunately CGNAT is used on a few providers, I have to pay for my own IP just to avoid these issues Especially when support is this poor. Had to use resolver to complain and actually get my £22 released. What a joke.
Banned from bonuses upon registering
If your Internet provider uses CGNAT / Shared IPs. Stay away to avoid stress.
Poor and generic support
• 2 years ago
Great experience there, really good welcome bonus, and good promotions ! I recommend 100% this online casino. Also the wihdrawal are quite fast and KYC verification as well
• 3 years ago
PrimeCasino is a reliable online casino offering a wide selection of games and great bonuses. The site is easy to navigate and the support team is friendly and helpful. The games are of high-quality and the withdrawal process is quick and efficient. Overall, PrimeCasino is a great choice for online casino players.
• 3 years ago
here for fun is an exclusive casino with lots of slots and nice welcome bonuses. The customer service is excellent. The withdrawal process is fast and easy KYC.
Fast withdrawal process
Simple KYC process
Many slots
Getting winnings
Good customer service
• 3 years ago
A good casino that offers great bonuses and not a big but pretty good selection of games. From time to time I play here, no problems withdrawal, within 24 hours everything comes. Can not say that the casino is great, but deserves a solid 4.
Nice bonuses
Fast payouts
• 3 years ago
Prime casino offers bonuses but doesn't implement them and even tells me by email that the management has decided not to give me a bonus. This decision is irrevocable! The only question is by what right? Why such arbitrary actions? The rating of this casino should be considered very quickly. I resign!
Prime casino bietet Bonis an, realsisiert siese aber nicht und teilt mir sogar per Mail mit, das das Mangement entschieden hat, mir keinen Bonus zu geben, Diese Entschgeidung ist unwiderruflich! Frage ist nur mit welchem Recht? Wieso solche willkürlichen Handlungen ? Die Bewertung dieses Casino sollte mal ganz schnell überlegt werden. Ich trete aus!
I do not know
weiss nichts
arbitrary, immoral decisions and denial of bonuses
willkürliche, unsittliche Entscheidungen und Verweigerungen von Bonis
• 3 years ago
It’s a pure scam. They say review documents in twelve hours but untrue. U can lose as much money as possible but as soon as withdraw ur talking to bots and nothing gets done. Stick to ladbrokes or paddy power these gangsters are based in Malta so when they rob u and THEY WILL. There is nothing I can do
• 4 years ago
Dont play here! there is no support, i didnt get a reply for three days and the support email address keeps bouncing back. wouldnt verify me as my bill wasnt in colour? never heard that one before.. avoid this casino do not sign up here!
None at all
lots of slots
No support
verification a nightmare
Discussion
Prime Casino discussion
Discuss anything related to Prime Casino with other players, share your opinion, or get answers to your questions.
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