This review examines Prime Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Prime Casino has a Very high Safety Index of 9.1, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Continue reading our Prime Casino review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of Prime Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Prime Casino, we thoroughly read and reviewed the Terms and Conditions of Prime Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Prime Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include Prime Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All in all, when combined with other factors that come into play in our review, Prime Casino has landed a Very high Safety Index of 9.1. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Prime Casino is related to 48 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Prime Casino. This connection has resulted in an increased Safety Index.
Prime Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Prime Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Prime Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 0 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 679 black points in total, out of which 679 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Prime Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
The user satisfaction feedback of Prime Casino shared by 19 users has resulted in a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Prime Casino company data and licenses
Prime Casino is owned by Kinetic Digital and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Prime Casino has a gambling license issued by Malta Gaming Authority in Malta.
Win and withdrawal limits, payment options
Prime Casino accepts deposits via 21 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Euteller, Trustly Pay, PayPal, Nordea, AstroPay, Siru Mobile, ApplePay, MuchBetter, Interac, Danske Bank, OP Bank, Säästöpankki, Klarna, S-Pankki, Alandsbanken.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 10,000 per month
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Prime Casino.
Language
Website
Customer support
Live chat
English
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Prime Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Prime Casino to be good.
Prime Casino slots and casino games
Prime Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 88 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, iSoftBet, NYX Gaming Group, ELK Studios, Ezugi, Push Gaming, Eyecon, BGaming, Bally, Barcrest, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Williams Interactive, Realistic Games, Relax Gaming, edict, Inspired Gaming, Bullshark Games, FBM Digital Systems., Fantasma Games, S Gaming, Playzido, Win Fast, Authentic Gaming, Trusty Gaming, Backseat Gaming, Spadegaming, G Games, Spribe, Gamomat, All For One Studios (ALL41), Galaxsys, GVG (Green Valley Games), NowNow Gaming, Bragg Gaming, Foxium, Bally Wulff, Galaxy Gaming, Amusnet, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Oryx Gaming, Gaming Corps, Switch Studios, Slingo, Betterlore, Max Win Gaming, SlotMatrix, Stakelogic, Pulse 8 Studios, Peter & Sons, Zitro, Kalamba Games, Golden Hero, Apparat Gaming, STHLMGAMING, Games Global, Just For The Win, Light & Wonder, Reel Time Gaming, Cayetano, Stormcraft Studios, Hacksaw Gaming, 4ThePlayer.
Prime Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Prime Casino in our database, including:
15 FREE SPINS on Big Bass Bonanza
100% up to $100
151 EXTRA SPINS on Big Bass Splash
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
Browse all bonuses offered by Prime Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(8)
User reviews of Prime Casino
This is a place to share experience with Prime Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I was banned from bonuses upon registering, deposited £20, wagered it 1x had £22 left. I went to withdraw and was told I am not able to as I am restricted. I contact support who tell me I am not allowed to withdraw as I broke bonus t&cs... total lies and if they actually checked they'd have seen i never claimed any bonus as they restricted me from the upon registering. Would not recommend. Especially if your on BRSK and dont have BetterIp, as you will get flagged upon signing up to 90% of these casinos. Unfortunately CGNAT is used on a few providers, I have to pay for my own IP just to avoid these issues Especially when support is this poor. Had to use resolver to complain and actually get my £22 released. What a joke.
Banned from bonuses upon registering
If your Internet provider uses CGNAT / Shared IPs. Stay away to avoid stress.
Great experience there, really good welcome bonus, and good promotions ! I recommend 100% this online casino. Also the wihdrawal are quite fast and KYC verification as well
PrimeCasino is a reliable online casino offering a wide selection of games and great bonuses. The site is easy to navigate and the support team is friendly and helpful. The games are of high-quality and the withdrawal process is quick and efficient. Overall, PrimeCasino is a great choice for online casino players.
here for fun is an exclusive casino with lots of slots and nice welcome bonuses. The customer service is excellent. The withdrawal process is fast and easy KYC.
A good casino that offers great bonuses and not a big but pretty good selection of games. From time to time I play here, no problems withdrawal, within 24 hours everything comes. Can not say that the casino is great, but deserves a solid 4.
Prime casino offers bonuses but doesn't implement them and even tells me by email that the management has decided not to give me a bonus. This decision is irrevocable! The only question is by what right? Why such arbitrary actions? The rating of this casino should be considered very quickly. I resign!
Prime casino bietet Bonis an, realsisiert siese aber nicht und teilt mir sogar per Mail mit, das das Mangement entschieden hat, mir keinen Bonus zu geben, Diese Entschgeidung ist unwiderruflich! Frage ist nur mit welchem Recht? Wieso solche willkürlichen Handlungen ? Die Bewertung dieses Casino sollte mal ganz schnell überlegt werden. Ich trete aus!
I do not know
weiss nichts
arbitrary, immoral decisions and denial of bonuses
willkürliche, unsittliche Entscheidungen und Verweigerungen von Bonis
It’s a pure scam. They say review documents in twelve hours but untrue. U can lose as much money as possible but as soon as withdraw ur talking to bots and nothing gets done. Stick to ladbrokes or paddy power these gangsters are based in Malta so when they rob u and THEY WILL. There is nothing I can do
Dont play here! there is no support, i didnt get a reply for three days and the support email address keeps bouncing back. wouldnt verify me as my bill wasnt in colour? never heard that one before.. avoid this casino do not sign up here!
None at all
lots of slots
No support
verification a nightmare
Safety Index explained
Safety Index of Prime Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Prime Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.1/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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