Plaza Royal Casino Review

The player from the UK should provide proof of income, however he is not able to provide the exact document the casino needs. The player maganed to verify his account and successfully withdraw the winnings.

The player from Canada received promotional free spins instead of a 100% match bonus for his deposit, as advertised. The player inquired the casino's customer support about the issue, but the casino was not willing to amend the situation and claimed that the player could receive the requisite bonus for his next deposit. We closed the complaint as 'Unresolved' because the casino failed to respond to the player's complaint. We reopened this complaint as per the casino's request. The involved parties managed to reach an acceptable solution. The complaint was closed as 'Resolved' after the player expressed satisfaction with the final outcome.

The player from Finland has requested a withdrawal several weeks prior to submitting this complaint. The casino has approved his documents but rejected the withdrawal at first. The issue has been solved and the player has received his winnings.

The player from the UK should provide proof of income, however he is not able to provide the exact document the casino needs. The player maganed to verify his account and successfully withdraw the winnings.

The player from Canada had requested a withdrawal almost two months before submitting the complaint. The withdrawal was unsuccessful due to a mistake in the submitted bank details. The complaint was resolved. The player requested another withdrawal and confirmed she received her winnings.

The player from the UK is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.