PlayToro Casino Review

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Payment methods

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Withdrawal limits

per month

€10,000

Owner SkillOnNet Ltd

Established 2021

Estimated annual revenues

> $1,000,000

Licensing Authorities

OverviewBonusesUser reviews8Safety Index explainedDiscussion1Payment methods42

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PlayToro Casino Review

We've thoroughly reviewed PlayToro Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, PlayToro Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 652 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

PlayToro Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (42)

Withdrawal limits

per month

€10,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers
Show all (82)
Game providers (82)

CASINO SCREENSHOTS

Positives

Casino accepts players from many countries
Popular progressive jackpot slots
Huge selection of game providers
Massive selection of games including wide variety of live dealer games
Nice website

Negatives

Possible withdrawal fees
Not all of the terms and conditions are translated to the language option provided on the website
Not all game providers are available for all countries
Not all payment methods are available for all countries

Interesting facts

Live chat support uses the auto-translate feature for some languages
Currency added to casino account automatically based on player’s country
MasterCard credit card cannot be used for money withdrawal

Author & Guarantor: Kristina Underwood Last updated: 22 Nov 2023 Anything incorrect or missing? Let me know

PlayToro Casino bonuses

Browse all bonuses offered by PlayToro Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of PlayToro Casino

This is a place to share experience with PlayToro Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 8 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

shooting90

Visitor

• 11 months ago

ITS A SCAM

I did a deposit, the money got sent but an error message made me blocked from coming on to the site. So My money is gone and I cant play with it. Support doesnt answer emails and the live chat took 6 hours for and answer which was a response something like, we cant help you. Send an email.

DONT USE THIS SITE!

Nothing at all

Everything

Maibiene1

Advanced Novice

• 1 year ago

PlayToro Casino - The player encountered a technical error.
I wouldn't even give a star!

Was fun
Hatte Spaß gemacht
I'll never deposit again(good for ME!)
Zahl ich nie wieder ein(gutes für MICH!)

Unfair behavior after technical error
Unfaires Verhalten nach technischen Fehler
Server Time Out at Sahara Riches Cash Collect where I should have gotten the free spins the COLLECT stopped!
Server Time Out bei Sahara Riches Cash Collect wo ich Die Freispiele hätte bekommen sollen das COLLECT blieb stehen!
Support only contacts SOWAS ONCE!
Der Support meldet sich nur EINMAL bei SOWAS!
They try to blame me supposedly weak internet line! (200000 lines LOL)
Man versucht mir die Schuld zuzuschieben angeblich schwache Internet Leitung!(200000 er Leitung LOL)
Without further words!
Ohne weitere Worte!

Manulein84

Novice

• 1 year ago

Unfortunately I can not write much good about the casino. No matter what bet and slot, real winnings are not possible. And if you "accidentally" got a higher prize of max. €20, you can be sure that it will be gone again in the next few minutes

You're just burning money here
Man verbrennt hier nur Geld

romzykt

Junior Apprentice

• 1 year ago

This casino is trash.
No matter what you deposit there, the maximum bet is 1€ and you cannot achieve maximum profits there 😁
I've tried several games in one day and nothing, absolutely nothing you win there.

The support is the last snot, it is described with a short reply, the response time is more than 2 minutes....and that can't be the purpose of offering such support.

The casino on the German-speaking side has only one goal, so winnings on Playtoro.com are balanced. My conclusion, it's the last snot I've seen so far.

The last snot
Der letzte Rotz

casinotester

Apprentice

• 2 years ago

So guys I can only tell you I don't like the German side of Playtoro. I have registered and played at many SkillOnNet Ltd sites and unfortunately I have seen parallels which leads me to suspect that online casinos are scams. No matter which slot I opened from gamomat after 10 minutes of playing time without any reason, the connection was broken and that at every German casino, not just at Playtoro. Winhalla and her group do the same. As soon as you have a good run you get kicked out of the server and then have to log in again and then if you have a bad run the slot doesn't hang. Play'n Go pays 400 rounds for a €1 bet, nothing, not even free spins, nothing. Unfortunately I can't write anything positive about these casinos and I warn German players that you will only be disadvantaged in online casinos. I have no idea why it's going so badly but it must have something to do with the German license. Live chat has been abolished in many casinos and there is no live chat at Playtoro either. Look for casinos that don't have a German license, unfortunately I've had bad experiences with German online casinos.

The site is well structured and clear
Seite ist gut aufgebaut und übersichtlich

Fees are charged for deposits.
Für Einzahlungen werden Gebühren erhoben.
Connection breaks with good runs although WLAN connection is established.
Verbindungsabbrüche bei guten Läufen obwohl WLAN Verbindung steht.
Games run very strange on 30 cents you win 300€ and on 1€ you lose 300€ and then get kicked in the ass by the slots
Spiele laufen sehr seltsam auf 30 Cent Gewinnt man 300€ und auf 1€ verliert Mann 300€ und bekommt dann von den Slots einen Arschtritt

Safety Index of PlayToro Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PlayToro Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.7/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about PlayToro Casino and related casinos (11)

11All0Opened1Not solved4Solved6Rejected

Complaints directly about PlayToro Casino

Player stopped responding

Disputed amount: €1,350

Player's withdrawal sent to a non-existent card.

The player from Denmark had withdrawal issues at PlayToro. Despite having an updated and verified new credit card on file after closing the old one, a withdrawal of €1,350 was sent to the old, non-existent card. The player attempted to resolve the issue with the casino and bank but was stuck in a loop without a satisfactory resolution. We asked the player for further communication and evidence, and extended the response period multiple times. However, due to a lack of response from the player, we had to reject the complaint. We informed the player that they had the option to reopen the complaint at any time.

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Submitted: 02 Feb 2024

Player stopped responding

Disputed amount: 1,953 kr

Player’s winnings haven’t been received yet.

The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. The team also mentioned that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The Complaints Team extended the timer by 7 days for the player's response. However, due to the lack of response from the player, the complaint was rejected.

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Submitted: 17 Nov 2023

Unresolved Our verdict

Insufficient evidence from casino

Black points: 652

Disputed amount: €1,000

Player's winnings remain unpaid.

The player from Finland had deposited thousands of euros over several months into PlayToro Casino. Despite approved account verification, she had not received her winnings of 1000 euros. The player claimed that the casino had been closed for Finnish players, and she could not make any deposits or withdraw her winnings. She had requested a refund of all her deposits, alleging that the casino had been operating illegally. The Complaints Team had tried to contact the casino several times but received no response. As a result, the complaint was marked as 'unresolved', negatively affecting the casino's rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

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Submitted: 24 Aug 2023

Case closed

Disputed amount: €6,500

Player’s struggling to complete account verification.

The player from Denmark was experiencing difficulties withdrawing his winnings due to ongoing verification. The player got his account verified and has received the payment. The complaint was closed as "resolved".

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Submitted: 03 Mar 2023

Other

Disputed amount: ??

Player experienced a technical glitch.

The player from Germany experienced a technical glitch while playing a game.

Submitted: 21 Feb 2023

Case closed

Disputed amount: €21

Player’s winnings disappeared.

The player from Germany won with a no-deposit bonus. Before she was able to complete the wagering, her winnings disappeared. The casino credited the player a new bonus and the player confirmed she considers the matter resolved.

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Submitted: 26 Dec 2022

Other

Disputed amount: €10,000

Player is requesting copy of all collected personal information.

The player from the Netherlands is requesting a full report of collected personal information.

Submitted: 19 Dec 2022

Case closed

Disputed amount: €11

The player's unable to access a game.

The player's unable to access a game on which he received free spins. The complaint was closed as resolved as the player received free spins on a different game.

Submitted: 23 Jul 2022

Case closed

Disputed amount: €71.09

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Submitted: 27 Jan 2022

Insufficient evidence from player

Disputed amount: €9,500

Player’s criticizing Responsible Gaming practices.

The player from Netherlands is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We’ve rejected this complaint in our system due to a lack of evidence.

Submitted: 22 Aug 2021