OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Read our PlayToro Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

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Pros and cons

Unlimited withdrawal (€5000 per transaction)
Various responsible gaming options available
Payments by PayPal are available

Live chat is available only after registration
Limited choice of game genres

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 6 Not Available: 9

Game providers

Show all (33)

Payment methods

Transaction limits

Withdrawal limits

Not limited for EUR

Win limits

Unknown

Language options

Website

Available in 1 language

Spanish

Live chat

Available in 1 language

Spanish

Customer support:

Available in 1 language

Spanish

Licensing authorities

Spain (DGOJ)LGEN/00083
Verified

Casino screenshots

PlayToro Casino Review

The goal of this review was taking a closer look at PlayToro Casino. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. PlayToro Casino scored an Above average Safety Index of 6.9, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Proceed with reading our PlayToro Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Fairness and safety of PlayToro Casino

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of PlayToro Casino, we read and assessed Terms and Conditions of PlayToro Casino in-depth. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Considering our estimates and the factual data we have collected, PlayToro Casino appears to be an average-sized online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we are aware, no relevant casino blacklists mention PlayToro Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

Taking into account all factors in our review, PlayToro Casino has scored a Safety Index of 6.9, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Terms and Conditions of PlayToro Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of PlayToro Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about PlayToro Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 521 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

PlayToro Casino user feedback and reviews evaluated

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Judging by the 6 user reviews given to PlayToro Casino, it has a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company data

PlayToro Casino has estimated annual revenues higher than $1,000,000. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

PlayToro Casino has been granted a gambling license in Spain issued by Dirección General de Ordenación del Juego.

Payment methods, win and withdrawal limits

PlayToro Casino supports 6 payment options. This includes: Skrill, Payz (ecoPayz) , VISA, Mastercard, PaySafe, ApplePay.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at PlayToro Casino in the table below.

Language	Website	Customer support	Live chat
Spanish

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at PlayToro Casino, managing your account, withdrawals, or other matters. PlayToro Casino has a good customer support, judging by the results of our testing.

PlayToro Casino slots and casino games

PlayToro Casino offers these types of casino games: Slots, Roulette, Blackjack, Jackpot games, Live games, Craps and dice, Other games, Live roulette.

Casino games from 33 game providers are offered. This includes NetEnt, Playtech, Play'n GO, Merkur Gaming, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Thunderkick, Big Time Gaming, Nextgen Gaming, ELK Studios, Eyecon, Barcrest, Lightning Box, Inspired Gaming, PearFiction Studios, SkillOnNet, Slingo, AceRun, Origins (playtech), MGA, Reel Kingdom, Reflex Gaming, Peter & Sons, AvatarUX, All For One Studios (ALL41), GVG (Green Valley Games), Games Global, Light & Wonder, Rarestone gaming, Wild Streak Gaming, Amusnet.

PlayToro Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 1 bonus from PlayToro Casino in our database:

100% up to €50 and 25 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Operator Skill On Net S.A.
Platform SkillOnNet
Established 2023
Estimated annual revenues > $1,000,000

Casino Bonuses

PlayToro Casino bonuses

Browse all bonuses offered by PlayToro Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of PlayToro Casino

This is a place to share experience with PlayToro Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 6 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

SlotManiac90

Bronze

Spain

• 1 year ago

This platform is a must-try for blackjack enthusiasts. The attention to detail in the game design and the professionalism of the live dealers are impressive. A loyalty program or extra rewards would make it perfect.

Diverse blackjack games
high-quality graphics
immersive live dealer sessions

Needs more promotions for regular players

shooting90

Bronze

Sweden

• 3 years ago

ITS A SCAM

I did a deposit, the money got sent but an error message made me blocked from coming on to the site. So My money is gone and I cant play with it. Support doesnt answer emails and the live chat took 6 hours for and answer which was a response something like, we cant help you. Send an email.

DONT USE THIS SITE!

Nothing at all

Everything

Maibiene1

Silver

Germany

• 3 years ago

PlayToro Casino - The player encountered a technical error.
I wouldn't even give a star!

Was fun
Hatte Spaß gemacht
I'll never deposit again(good for ME!)
Zahl ich nie wieder ein(gutes für MICH!)

Unfair behavior after technical error
Unfaires Verhalten nach technischen Fehler
Server Time Out at Sahara Riches Cash Collect where I should have gotten the free spins the COLLECT stopped!
Server Time Out bei Sahara Riches Cash Collect wo ich Die Freispiele hätte bekommen sollen das COLLECT blieb stehen!
Support only contacts SOWAS ONCE!
Der Support meldet sich nur EINMAL bei SOWAS!
They try to blame me supposedly weak internet line! (200000 lines LOL)
Man versucht mir die Schuld zuzuschieben angeblich schwache Internet Leitung!(200000 er Leitung LOL)
Without further words!
Ohne weitere Worte!

Manulein84

Bronze

Germany

• 3 years ago

Unfortunately I can not write much good about the casino. No matter what bet and slot, real winnings are not possible. And if you "accidentally" got a higher prize of max. €20, you can be sure that it will be gone again in the next few minutes

You're just burning money here
Man verbrennt hier nur Geld

Thomashst

Silver

Germany

• 3 years ago

This casino is trash.
No matter what you deposit there, the maximum bet is 1€ and you cannot achieve maximum profits there 😁
I've tried several games in one day and nothing, absolutely nothing you win there.

The support is the last snot, it is described with a short reply, the response time is more than 2 minutes....and that can't be the purpose of offering such support.

The casino on the German-speaking side has only one goal, so winnings on Playtoro.com are balanced. My conclusion, it's the last snot I've seen so far.

The last snot
Der letzte Rotz

casinotester

Silver

Germany

• 4 years ago

So guys I can only tell you I don't like the German side of Playtoro. I have registered and played at many SkillOnNet Ltd sites and unfortunately I have seen parallels which leads me to suspect that online casinos are scams. No matter which slot I opened from gamomat after 10 minutes of playing time without any reason, the connection was broken and that at every German casino, not just at Playtoro. Winhalla and her group do the same. As soon as you have a good run you get kicked out of the server and then have to log in again and then if you have a bad run the slot doesn't hang. Play'n Go pays 400 rounds for a €1 bet, nothing, not even free spins, nothing. Unfortunately I can't write anything positive about these casinos and I warn German players that you will only be disadvantaged in online casinos. I have no idea why it's going so badly but it must have something to do with the German license. Live chat has been abolished in many casinos and there is no live chat at Playtoro either. Look for casinos that don't have a German license, unfortunately I've had bad experiences with German online casinos.

The site is well structured and clear
Seite ist gut aufgebaut und übersichtlich

Fees are charged for deposits.
Für Einzahlungen werden Gebühren erhoben.
Connection breaks with good runs although WLAN connection is established.
Verbindungsabbrüche bei guten Läufen obwohl WLAN Verbindung steht.
Games run very strange on 30 cents you win 300€ and on 1€ you lose 300€ and then get kicked in the ass by the slots
Spiele laufen sehr seltsam auf 30 Cent Gewinnt man 300€ und auf 1€ verliert Mann 300€ und bekommt dann von den Slots einen Arschtritt

Safety Index explained

Safety Index of PlayToro Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PlayToro Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in Spanish):
Read less
Read more
Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about PlayToro Casino and related casinos

(11)

11All0Opened1Unresolved4Resolved6Rejected

Complaints directly about PlayToro Casino

Our verdict Player stopped responding

Player's withdrawal sent to a non-existent card.

The player from Denmark had withdrawal issues at PlayToro. Despite having an updated and verified new credit card on file after closing the old one, a withdrawal of €1,350 was sent to the old, non-existent card. The player attempted to resolve the issue with the casino and bank but was stuck in a loop without a satisfactory resolution. We asked the player for further communication and evidence, and extended the response period multiple times. However, due to a lack of response from the player, we had to reject the complaint. We informed the player that they had the option to reopen the complaint at any time.

Read moreRead less

Closed Submitted: 02 Feb 2024

Disputed amount: €1,350

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. The team also mentioned that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The Complaints Team extended the timer by 7 days for the player's response. However, due to the lack of response from the player, the complaint was rejected.

Read moreRead less

Closed Submitted: 17 Nov 2023

Disputed amount: 1,953 kr

Our verdict Insufficient evidence from casino

Player's winnings remain unpaid.

The player from Finland had deposited thousands of euros over several months into PlayToro Casino. Despite approved account verification, she had not received her winnings of 1000 euros. The player claimed that the casino had been closed for Finnish players, and she could not make any deposits or withdraw her winnings. She had requested a refund of all her deposits, alleging that the casino had been operating illegally. The Complaints Team had tried to contact the casino several times but received no response. As a result, the complaint was marked as 'unresolved', negatively affecting the casino's rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

Read moreRead less

Unresolved Submitted: 24 Aug 2023

Disputed amount: €1,000

Our verdict Case closed

Player’s struggling to complete account verification.

The player from Denmark was experiencing difficulties withdrawing his winnings due to ongoing verification. The player got his account verified and has received the payment. The complaint was closed as "resolved".

Read moreRead less

Resolved Submitted: 03 Mar 2023

Disputed amount: €6,500

Our verdict Other

Player experienced a technical glitch.

The player from Germany experienced a technical glitch while playing a game.

Closed Submitted: 21 Feb 2023

Disputed amount: ??

Our verdict Case closed

Player’s winnings disappeared.

The player from Germany won with a no-deposit bonus. Before she was able to complete the wagering, her winnings disappeared. The casino credited the player a new bonus and the player confirmed she considers the matter resolved.

Read moreRead less

Resolved Submitted: 26 Dec 2022

Disputed amount: €21

Our verdict Other

Player is requesting copy of all collected personal information.

The player from the Netherlands is requesting a full report of collected personal information.

Closed Submitted: 19 Dec 2022

Disputed amount: €10,000

Our verdict Case closed

The player's unable to access a game.

The player's unable to access a game on which he received free spins. The complaint was closed as resolved as the player received free spins on a different game.

Resolved Submitted: 23 Jul 2022

Disputed amount: €11

Our verdict Case closed

Player’s deposit has never been credited to their casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Resolved Submitted: 27 Jan 2022

Disputed amount: €71.09

Our verdict Insufficient evidence from player

Player’s criticizing Responsible Gaming practices.

The player from Netherlands is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We’ve rejected this complaint in our system due to a lack of evidence.

Closed Submitted: 22 Aug 2021

Disputed amount: €9,500

Show more complaints (+1)

Discussion