Playbet.io Casino review

Name: Playbet.io Casino review
Item: Playbet.io Casino
Rating: 8.2

8.2/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

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Payment methods

Show all (22)

Withdrawal limits

Not Limited for BTC

Owner Bitx Operations N.V.

Operator Bitx Operations N.V.

Established 2024

Estimated annual revenues

> $1,000,000

Licensing Authorities

OverviewBonusesUser reviews42Safety Index explainedDiscussion15Payment methods22

Playbet.io Casino Review

This review examines Playbet.io Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Playbet.io Casino scored a High Safety Index of 8.2, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our Playbet.io Casino review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Playbet.io Casino

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Playbet.io Casino, we thoroughly read and reviewed the Terms and Conditions of Playbet.io Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

According to our approximate calculation or collected information, Playbet.io Casino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

Based on our findings, no important casino blacklists feature Playbet.io Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

Taking into account all factors in our review, Playbet.io Casino has scored a Safety Index of 8.2, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of Playbet.io Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Playbet.io Casino during our review.

Player complaints regarding Playbet.io Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

User feedback and reviews of Playbet.io Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Judging by the 42 user reviews given to Playbet.io Casino, it has an Excellent User feedback score. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company information

Playbet.io Casino is owned by Bitx Operations N.V., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.

Playbet.io Casino was licensed by regulatory authorities in these specific countries or geographic areas: Curaçao (Curaçao Gaming Control Board), Comoros (Anjouan Gaming).

Payment options, withdrawal limits and win limits

Playbet.io Casino supports 22 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Bitcoin (BTC), Bank transfer, PIX, Binance Pay, Jetonbank, Interac, Dogecoin (DOGE), Bitcoin Cash (BCH), Ripple (XRP), Tether (USDT), CashtoCode, Litecoin (LTC), Ethereum (ETH), Rapid Transfer, Tron (TRX), Binance Coin (BNB), Cardano (ADA).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at Playbet.io Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
Russian			24/7
German			24/7
Swedish			24/7
Danish			24/7
Norwegian			24/7
Turkish			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Playbet.io Casino, your account, withdrawals, or anything else. According to our tests and collected information, Playbet.io Casino has a good customer support.

Playbet.io Casino slots and casino games

Players can enjoy these types of casino games at Playbet.io Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 60 game providers are available. This includes NetEnt, Nolimit City, Playtech, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Booming Games, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Smartsoft Gaming, Fantasma Games, Prospect Gaming, Platipus, Backseat Gaming, Ad Lunam, Revolver Gaming, TrueLab Games, Spearhead Studios, Mascot Gaming, SlotMill, Onlyplay, Amusnet, Nucleus Gaming, Absolute Live Gaming (alg), Iconic21 (BETER Live), AvatarUX, Peter & Sons, Gamzix, 1spin4win, Kalamba Games, CT Interactive, Just For The Win, InOut, 7Mojos, 4ThePlayer, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.

Playbet.io Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 5 bonuses from Playbet.io Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated Playbet.io Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (22)

Withdrawal limits

Not Limited for BTC

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers

Show all (60)

Casino screenshots

Positives

Good selection of game providers
Payments via PIX
Live chat support is available 24/7
Unlimited withdrawals

Negatives

Many restricted slots for bonus play

Author: Kristina Underwood Last updated: 26 Nov 2025 Anything incorrect or missing? Let me know

Playbet.io Casino bonuses

Browse all bonuses offered by Playbet.io Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Playbet.io Casino

This is a place to share experience with Playbet.io Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Excellent

Rated by 42 users

Very positivePositiveNeutralNegativeVery negative

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We want players to understand gambling.

mayerbota80774

Silver

Latvia

• 1 week ago

My experience with this casino is not good I really don't like them bonus system. If you deposit 20 eur you must wagering 1000 eur to get withdraw your money so it's not possible becouse rtp is very low that way you lose. Casino lite be lagging, they don't have 24/7 support

Fast deposit
Lot of deposit method

Wagering is terrible 50x
Very lagging
Small amount of withdrawal in week only 5000 eur
Small chose of games
Small rtp
Don't heva 24/7 support

stickeralarm

Gold

Austria

• 1 month ago

The casino is great :) Payouts are processed within 1 minute, and the selection of games is fantastic.
Thanks!

payout
Auszahlung
Support
Support
Selection of games
Auswahl der Spiele

nothing
nichts

Ragmn82

Silver

Italy

• 2 months ago

Over the past 10 years, I've been registered with at least 50-60 online casinos, but I can assure you that this casino's withdrawal speed is UNBEATABLE! The chat support is also immediately available. The account verification process is ULTRA-FAST. HIGHLY RECOMMENDED! 💪🏻💪🏻💪🏻

ULTRA-FAST withdrawals
Prelievi ULTRAVELOCI
Very friendly and fast chat support
Assistenza Chat molto cordiale e rapida
Slot flow
Slot fluite

Nothing for now
Nulla per ora
The only downside is that if you deposit with a card they charge like 1%. For example, I deposited €20 but in the end I spent €21.90.
L’unico contro che se depositi con carta si prendono tipo l’1%.. tipo ho depositato 20€ ma alla fine ho speso 21,90€

vladimir1832

Bronze

Egypt

• 2 months ago

Signed up quickly, no issues… verification took a bit longer than I expected though… overall, a decent experience.
As a newbie, it seems like a nice variety of events to bet on.
Pros: fast sign-up, interesting to see how betting works.
Cons: nothing so far.

BartaP

Bronze

Hungary

• 3 months ago

Friendly customer support, many games and bets, fast withdrawals (within seconds), perfect experience 10/10 casino.

Aligah55

Bronze

Russia

• 3 months ago

at start i was kinda worried about safety but till now every deposit n withdrawal worked fine feels secur enuf
lots of games here, already picked my fav eye of medusa 🔥 also spotted they got tournaments, def wanna test that soon

safe money in/out, cool extra options like tournamets

had safety doubts in the beginning

Isaak

Bronze

Russia

• 3 months ago

I registered without any problems, deposit was instan but the verification took more than 48 hours
After that everything worked fine

easy registration, instant deposit
works smooth after verification

verification took more than 48 hours

Olbez11

Bronze

Argentina

• 3 months ago

I really like the variety of games available here, there are slots, tables and also some live games that work without problems
Deposits are quick and withdrawals so far also came in reasonable time

wide game variety, stable games
quick deposits, withdrawals in reasonable time

sdexcid

Diamond

Canada

• 4 months ago

This casino is amazing. I cashed out $800. They didnt ask for KYC or anything and cashed me out in about 30 seconds.

I will make sure to give this casino business moving forward

Truly incredible and the casino staff and owners should be proud of themselves.

Amazing support
Lightning fast cashouts
VPN friendly
The best casino around

nothing

Slottys

Gold

Canada

• 4 months ago

Lost my initial deposit and bonus but received the 20% cashback and won with that. Was able to get verified and cashed out within like 20 mins. No complaints here just hoping to see more reload bonuses.

Nice selection of slots
Quick verification and withdrawal
Helpful customer support

Karenw

Bronze

Argentina

• 4 months ago

I appreciate how Playbet handles account verification - it was quick and professional. Their game lobby is well-organized making it easy to find what you're looking for. The loyalty program provides good value for regular players. Highly recommend!

Omnistylz

Silver

Canada

• 4 months ago

PlayBet.io, thank you for the superior and most honest gaming experience that I have ever had. Top shelf casino in every category!

I have been gambling for almost 30 years, and experienced player you could say, and felt obligated to take the time to call out perfection when you see it. This is my attempt to Gild the Lily.

Not sure how is missed it but PlayBet.io was highly rated with positive reviews on CasinoGuru. Registration was simple and the site itself was very modern. Responsible Gaming options are there if you need it. Depositing was a breeze and offered everything from Crypto to Interact. AML/KYC verification is the standard government ID, address, and proof of payment.

Let the gaming begin! I made my first deposit and started my gaming journey with PlayBet. It was a roller coaster with highs and lows but worth every second. I lost a lot in the beginning, chased it all down, and rode that adrenaline rush to a nice win.

With every casino that I play at, the withdrawal process, speed, and verification process is where the stress begins. To my amazement, PlayBet.io did not put me through the usual blood type or first born tactics that other casinos do.

Woke up this morning and verification was complete and all the withdrawals were approved and in my bank account. Fantastic feeling and I am still in awe!

All the other big brand casinos have been put on notice, there is a new leader in town. PlayBet.io has just checked off all the boxes for me and all of them are game changers. This casino is as close to perfection as you fill find out there and I hope that I have done it some justice with my attempt to Gild the Lily that is PlayBet.

Easy registration
Fast verification
Lightning withdrawals
Modern site
Large selection of slots and live casino games
No Withdrawal Limits

Does not have all the major gaming providers

timuer

Bronze

Armenia

• 4 months ago

Playbet.io offers one of the better gambling experiences I've had online. Their game selection is diverse and includes all my favorites. The withdrawal process is straightforward and reasonably quick. The site design is modern and intuitive. 4/5 stars

blaumanisj

Silver

Latvia

• 5 months ago

In the beggining everyhing was ok. Later on rewards got worse and worse. No matter of the activity. VIP manager Emma told that Activity is the key.

For VIP levels the wager is quite high, you recieve level up bonus not wager free but with high wager. Since VIP manager Emma took over, my rewards are very low.

I left just sportsbook active there, other part is with limited games like push and no-limit city.

Moved back to Stake of the VIP payouts and there wager matters + better RTP. No more casino playtime at Playbet.
Basically for those who love slots its not good choice

Fast withdrawals
Haven't had any problems with lagging
Mid ok Sportsbook

Wager on almost anything
RTP quite bad for many games
Almost nonexistent offers, some lame ones
Wager on VIP level rewards
Rakeback is microscopic
Limited Responsible gambling tools
Rewards only when loosing
Limited bet amount can be in sportsbook

Playbet.io Casino

Hi Janis

Thank you for sharing your experience with us, we always appreciate honest feedback as it helps us improve our services.

Our VIP program is designed to reward consistent play, with perks such as:

Level-up bonuses tailored to your play activity.

Personalised offers and reloads from your VIP manager.

Exclusive promotions for VIP members, including special tournaments and giveaways.

Priority support and faster withdrawals.

Regarding wagering requirements these are in line with industry standards, and we always aim to clearly communicate the terms so there are no surprises. Activity and gameplay frequency are indeed key factors in determining offers, but we also look at overall engagement across all products, not just slots.

We understand that preferences vary, and while some players enjoy our casino offering, others prefer our sportsbook. For slots fans, we continue to offer a wide selection from top providers, and we’re constantly working to expand the available titles, including from Push Gaming and Nolimit City where possible.

We’re sorry to hear that you feel our rewards did not meet your expectations recently.

We hope you’ll give Playbet another try in the future, our goal is to make your time with us as rewarding as possible.

The Playbet.io Team

Jociel

Silver

Brazil

• 5 months ago

Little winnings, most slots crashing, I don't recommend this casino.

Bad RTP
RTP ruim
SLOTS crashing
SLOTS travando
Rigged games
Jogos manipulados
They wouldn't let me withdraw
Não deixaram eu sacar
Bad service
Atendimento ruim
Theft
Roubalheira
Fraudulent casino
Casino fraudulento
Scammers
Golpistas

Playbet.io Casino

Hi there,

Thank you for taking the time to share your feedback. We truly value hearing from our players and want to address some of your concerns clearly to help avoid any misunderstandings:

1. "Rigged games / Bad RTP"
We understand how important fairness is, and we want to assure you that all our games run on certified Random Number Generators (RNGs), which ensure that every spin or outcome is completely random and unbiased. Additionally, our RTPs (Return to Player percentages) are standard across the industry. Many providers also allow you to check the RTP directly within the games. All games are tested and certified by independent auditors to guarantee fairness and consistency.

2. "Slots crashing"
We’re sorry to hear you experienced issues with slots crashing. Often, these problems are related to local factors such as browser compatibility, internet connection, or cached data. We’d be happy to help troubleshoot this with you to improve your experience. Most of our players enjoy smooth gameplay, and providing a stable gaming environment is very important to us.

3. "They wouldn’t let me withdraw"
We completely understand how frustrating withdrawal delays can be. In your case, the issue stemmed from the payment provider rather than any action on our side. Please rest assured, we work diligently with our partners to resolve such matters as quickly as possible. We never withhold funds without a valid reason and strive to process withdrawals promptly.

4. "Bad service / Theft / Fraud"
We take concerns about service and security very seriously. Our support team is available 24/7 to assist with any questions or difficulties you may have. As a fully licensed and regulated casino, we undergo regular audits to maintain transparency and trust. Claims of theft or fraud are deeply concerning and not reflective of our commitment to fair play and honest service.

We respect your right to share your experience and want to ensure information is fair and accurate so other players can make informed decisions. If you’d like to discuss this further or seek a direct resolution, please don’t hesitate to reach out to our support team—we’re here to help.

Thank you for your understanding and for being part of the Playbet.io community.

Best regards,
The Playbet.io Team

whattionvg89

Bronze

United States

• 5 months ago

I'm impressed with how smoothly Playbet operates. Registration was simple, verification was quick, and playing is enjoyable. They have a good selection of jackpot games which is what I mainly look for. Solid 4/5 rating

efimiy321

Bronze

New Zealand

• 6 months ago

This is probably the best casino site i've used this year. Playbet has a huge selection of games and the interface makes it easy to find what you're looking for. Withdrawal to my bank account took less than 2 days. Solid 5 stars

jefrrepdr

Bronze

Canada

• 6 months ago

I've won several times on Playbet and never had issues with payouts. Their verification process is thorough but necessary for security. The live casino games are top quality with professional dealers. Definitely recommend giving them a try!

UilGKa

Bronze

New Zealand

• 6 months ago

Playbet.io has been a reliable platform for me. They offer fair games and I appreciate the responsible gambling tools they provide. The loyalty program gives decent cashback which has helped me extend my playing time. Would rate 4/5

faber934054

Bronze

New Zealand

• 6 months ago

Really impressed with playbet's game variety! They have all my favorite slots plus some unique ones I haven't seen elsewhere. The bonus system is fair and transparent too. No hidden terms like some other casinos

arvightju

Bronze

New Zealand

• 6 months ago

After trying several online casinos, I can say Playbet.io stands out for its user experience. The website is intuitive and finding your favorite games is easy. Deposits and withdrawals are hassle-free. Customer support could be a bit faster but overall great service.

ifsperomeir

Bronze

Australia

• 6 months ago

playbet.io deserves 5 stars for their quick registration process and instant deposits. I've been playing here for 6 months now and the experience has been consistently good. they keep adding new games which keeps things fresh

hostormiked

Bronze

United States

• 7 months ago

Love the tournaments on Playbet! They have regular events with good prize pools. The site runs smoothly even on my older laptop and I've never had any technical problems. Definitely recommend it to both new and experienced players.

butcholelszr

Bronze

Kazakhstan

• 7 months ago

Been gambling online for years and Playbet.io is definitely one of the better platforms I've used. Their customer service is responsive and helpful, games load fast with no lagging issues. Withdrawal process is transparent. Solid 4/5

pauladderiy66

Bronze

Australia

• 7 months ago

I was hesitant to try a new casino platform but Playbet.io proved to be an excellent choice. The welcome bonus was generous and the wagering requirements were fair. Their game selection from top providers keeps things interesting. 4.5/5 stars!

nd71

Bronze

Canada

• 7 months ago

playbet.io has become my go-to casino since I discovered it. the bonuses are generous compared to other sites I've used. verification process was smooth and didn't take long at all. love the mobile version too

orkinthrk

Bronze

United States

• 7 months ago

loving playbet.io so far! the slots collection is massive and withdrawals are super quick. been using it for 3 months and no issues yet. customer service answered my questions in minutes. 5 stars for sure

annarachel

Bronze

Albania

• 7 months ago

Privacy is extremely important to me, which is why I greatly appreciate that Playbet.io doesnt require sharing sensitive data and is compatible with VPNs. This feature allows me to wager with cryptocurrencies anonymously without having to provide unnecessary personal information. Additionally, the support team deserves special recognition for their quick and efficient assistance whenever I ve needed help.
The websites speed is exceptional, with instant loading even during high-demand periods, while the clarity

jheys05

Bronze

Bulgaria

• 8 months ago

When I win, crypto withdrawals are very quickly processed for me. I don't have to wait long to access my winnings, and that efficiency makes my overall experience much more satisfying. The slot machines here are exceptional! I have played many casinos across Europe, but these slots - they have good variety and the graphics are top quality. My favorites are the Egyptian-themed ones, very exciting when the bonus features activate!
I must tell you about something that happened last month. I had issue with deposit, my crypto transfer was showing pending for unusual long time. But their customer support team? Incredible! I contacted them at 2 AM (yes, middle of night!) and they resolved problem immediately. The agent named Pavel was professional and fixed everything in five minutes.
This quick resolution gave me much more confidence in platform. In Bulgaria, we have saying: "Tell me how you handle problems, I tell you who you are". This casino handles problems with efficiency and respect for customers. Now I trust them completely with my gaming entertainment

matheus97

Bronze

Malaysia

• 8 months ago

Every time I deposit cryptocurrency I always get my funds in my account in a few minutes. This quick credit helps me to be able to start playing right away, which is important when you are dealing with a digital wallet on a crypto platform like this. I especially enjoy playing slots, with Sugar Rush being my favorite game. The colorful graphics and exciting bonus features keeo me coming back for more. On one occasion, I needed to contact online support with an issue, and they resolved my problem very quickly. Their customer service team was efficient and professional, which gave me even more confidence in using this platform

good support
fast deposit

Safety Index of Playbet.io Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Playbet.io Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
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Complaints about Playbet.io Casino and related casinos

(2)

2All0Opened0Unresolved1Resolved1Rejected

Complaints directly about Playbet.io Casino

Our verdict Case closed

Player claims that payment has been delayed.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team intervened after the player reported ongoing issues with the casino's payment provider and the inability to withdraw winnings despite being fully verified. The casino later confirmed that Neteller and Skrill were available as withdrawal options, which allowed the player to successfully complete the withdrawal process. The complaint had been marked as resolved.

Player's withdrawal is delayed and support is unhelpful.

The player from Sweden faced a significant delay of one month for his withdrawal, with support only claiming they would investigate further without any resolution. Although the withdrawal had been accepted on the site, the funds had not yet reached his bank account. After multiple attempts to contact the casino for clarification and additional information, the Complaints Team was unable to achieve any resolution due to a lack of cooperation from the casino. Consequently, the complaint was marked as "unresolved" in the system, which could have negatively impacted the casino's rating and potentially encouraged a response in the future. Eventually, the casino claimed the issue was due to a payment provider's problem, and the missing funds were added back to his account. However, the player later reported repeated withdrawal denials and chose to close his account, leading to the complaint being rejected by the Complaints Team due to the circumstances.