Platincasino - Player’s trying to complete KYC verification.

I have not been able to upload evidence, such as a passport, and letters to the address given to me receiveth them, or it is the wrong address, other addresses, I tried the same thing. Would like to raise my winnings and am wondering about a casino that promotes fast withdrawal and good service and is ranked high on the list so this slows down with a small win. I've got a few of profit and kotuttminen took 5 minutes

Dear Lars,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I know this might be difficult for you, but could you try to forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

If the address is the main problem, please note, that the documents you provided should have the same address you used when you created your account.

Here is some other information regarding verification, that might be helpful:

https://www.platincasino.com/fi/support/faq.html

Please let us know if this advice was helpful, so we can continue resolving this complaint accordingly. Looking forward to hearing from you.

Best regards,

Kristina

Hey Christina I am 82 years old and I do not understand other languages Finnish, and only very poorly manage my computer. You suggested I use the same way I went to the casino. I've been there several times but not mandatory there's nowhere to leave the supporting documents or tell here that addresses not accept the evidence that I have sent a series of nearly 20 several days. I also tried to get in touch with the chat but there was no reply from at least Finnish. There was some text on the three lines. I also tried the tip you gave it was a place I had been to but only in English it doesn’t help me when I don’t understand. asked kommikointia between the casino's how it can be done when the chat does not play, at least not in my kohdal I have tried several times and photographed what there were other things I have described jane evidence which have not been received. quite well there is the possibility of an email contact being responsible for getting things delivered as is the case with several casinos. I want to put pressure on that we are in Finland and I have a right to understand what you explained to me and are fully entitled to receive winnings am casinos lost more than EUR 100,000. four years ago I would play all my savings and be left in debt. I was also deceived by my already accepted profit of 38,000 euros. That casino too was MGA licensed GoWild casino dared to lie to deny a home to an old hospital man. Every day I think about it and hope that I will be punished for my work Regards Lars A ****

Hi Kristiina I already answered but I can continue the tips not help I had them previously viewed all in English. However, we are in Finland and casinos are very Finns when it comes to saving money but if you want to win a bank account there will be all sorts of obstacles and often only in English. However, this does not apply to all casinos as there are many fair I got a single win of € 1400 in five minutes to my bank account. Also, those who criticize say that there are bad casinos but Platincasino was praised for its good service and fast withdrawals. Myöski guru might have mentioned that the normally required evidence of more than 2000 profits of € 211 € so feel relative to that seen in pienltä afflicted'm really seen PAJON effort and managing to poorly because of poor skills. I would be happy to donate it to the casino if I was not in great debt. Regards Lars A ****

Hi Kristiina I seem to get to answer several times I was originally supposed to withdraw € 150 and keep playing but this is your job. when we wanted evidence that, at least in small sums, seems pointless and prevents gambling. Give a good tip if you want players who visit multiple times then you should think about the example of others especially if you have just advertised it. There have been some announcements from the casino in my email they are completely useless when I don’t understand a drop of what they say. It would be worthwhile to invest in Finnish language advertising in such casinos, preferably played. I would think that it is now completely safe to repatriate my € 211 profit with so much wood and it has taken me many days and hours to do so. I also have a book on gambling addiction and the operation of online casinos in general. I started it when my € 38,000 profit was taken away from me by lying. In December 2016, I was very ill and the making of the book was delayed now I will continue it. Regards Lars A ****

Hi Kristiina I don't know what Platin P casino is trying I am trying to get my earned profit and I start to wonder what the purpose of the Casino is when I don't want to accept the documents I sent. I found it nice to play at your Casino even before winning but this nasty delay in domestication and resistance is starting to get annoying. I think this is going to turn a fly into a bull. I want a clear address where I can send proof This www.platincasino.com does not visit it will be an automatic addition which I will not get away with. Support@platincasino.com returned the evidence. Support (at) platincasino (dot) com the same thing was not valid. I have every address used several times and the results have not come where the fault fourth experiment was via e-mail reading corresponds to the top. Regards Lars A ****

Thank you very much Lars for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lars,

We received information from the casino representative that there was a slight misunderstanding between the support and you. This was due to a language barrier. Please, is there any updates regarding your issue? Thank you in advance.

I have photographed most of the exchange of letters, and I would include in Finland gives advice and information on Finnish and working as a player to understand. At the beginning, the Casino used the Finnish language when it was enticed to play and record

I have dozens of photos and prints and I can send if I get an address here it is harder to put them on when I don't really know how to use a computer.

There should be no investigation here as the matter is quite clear the profit was without bonuses and there is normally no need for any confirmations which is obvious the most private information spying is actually illegal for them as private on a case by case basis. when in five minutes you can return the money to where it came from Nordea to my account

Platin casino has praised fast delivery and good service this doesn’t look like it. Also, this constant use of English when it was written to me even though I didn’t understand it was very offensive. I had no way to get them turned when I'm bad to deal with a computer. but the Casino probably wouldn't have had that difficulty if there had been enough desire, but it is not worthwhile for an old man to use Finland.

Platin casino has praised fast delivery and good service this doesn’t look like it. Also, this constant use of English when it was written to me even though I didn’t understand it was very offensive. I had no way to get them turned when I'm bad to deal with a computer. but the Casino probably wouldn't have had that difficulty if there had been enough desire, but it is not worthwhile for an old man to use Finland.

I don't understand the language and I don't understand the updates

I don’t understand such a huge explanation for a small profit of € 201 deposit yet after € 10 I want to home my winnings and increase to € 211. Total time seems ridiculous against the background that I have been unsuccessful at online casinos and casinos lost well over 100,000 €

I do not know against what about Google and kä'ätämistä I do not know how to use and I suggest that it would use the casino and the Guru's query seems strange I'm 82 years old and I do not manage properly the computer I usually use alongside gaming writing a book about cheating casinos and gambling addiction biggest scam was when gowild casino on false grounds rejected the withdrawal of my € 38,000 win. It’s all the time it rubs my mind and thoughts of circling for 4 years now it’s hard to fall asleep.

Kristina and Juli please, shall answer whether this is of any use and whether there is any sense in this awful long time we write for almost a month and I have evidence lähetellyt you numerous answers kirjotellu. ????

Juli please answer

Juli dear where your answer lingers

Dear Lars,

We have information from the casino that your account is now fully verified. I just ask you to confirm it so we can close this complaint. Thank you in advance.

Dear Juli and Dear Chritina thank you very much for helping the old man when I didn't know the English and anyway you were a good support now the victory is confirmed and I wish you sunny days Hi Lars Aalto

Dear Lars,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli