The player from Germany is experiencing issues while accessing the website. The player later confirmed that the issue was resolved.
PinoCasino - Player's not able to access the website.
Amount: €570
PinoCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
PinoCasino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
The casino has been down since yesterday at around 5:30 p.m.
I can't get to the page or open the page.
Contacted the casino in different ways. Email, Twitter, Facebook.
no reaction.
Automatic translation:
Public
Public
2 years ago
Dear elisabete943,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties. Since you filed this complaint yesterday, could you please advise if the issue still persists?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Dear elisabete943,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Awesome news, elisabete943. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
