HomeComplaintsPinoCasino - Player's not able to access the website.

PinoCasino - Player's not able to access the website.

Amount: €570

PinoCasino
Safety Index:High
Submitted: 22 Aug 2022 | Resolved : 30 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is experiencing issues while accessing the website. The player later confirmed that the issue was resolved.

Public
Public
2 years ago
Translation

Hi.


The casino has been down since yesterday at around 5:30 p.m.

I can't get to the page or open the page.


Contacted the casino in different ways. Email, Twitter, Facebook.


no reaction.

Automatic translation:
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2 years ago

Dear elisabete943,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties. Since you filed this complaint yesterday, could you please advise if the issue still persists?

Thank you in advance for your reply.

Best regards,

Kristina

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Public
2 years ago

Dear elisabete943,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

Hello. That Problem is to be fixed.

Automatic translation:
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2 years ago

Awesome news, elisabete943. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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