The player from India is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Its been more than 3 days, my withdrawal has not been processed. No one from chat is answering my queries.
Dear Mohit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina