The player from India faced ongoing withdrawal issues with Parimatch, as his requests were declined due to alleged technical problems and policy restrictions. Despite being a fully KYC verified user for six years with no bonuses claimed, his initial deposit method had been removed, and subsequent deposits were not recognized. The Complaints Team was unable to proceed with the investigation or provide solutions due to the player's lack of response to inquiries and reminders, resulting in the closure of the complaint. The player had the option to reopen the complaint in the future if he chose to resume communication.
Parimatch Casino IN - Player's withdrawals are delayed due to technical issues.
Closed
Our verdict
Player stopped responding
Amount: 6,215 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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8 months ago
I'm experiencing persistent withdrawal problems with Parimatch. Despite multiple attempts, my withdrawal requests are declined due to alleged technical issues.
The root cause seems to be a policy restriction, as my initial deposit method (Binance Pay) was removed as a withdrawal option. Subsequent deposits via other methods (Paytm, UPI, PhonePe) aren't recognize
d.
Kindly intervene and tell them to resolve my issue.
I am fully kyc verified user and playing from 6 years ..no bonus claimed nor played any casino..
I am frustrated from one week . becouse they are telling same technical issue..even though explained them a root cause.. why it's getting declined,they were not ready to listen..
Without wasting time.Just invite Parimatch let them solve the issue
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8 months ago
Dear sandeepthakorjm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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7 months ago
Dear sandeepthakorjm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
