A player from Sweden observed an irregularity during a game of Extreme Lightning Roulette at the casino, wherein the winning number changed immediately after landing. The player’s attempts to remedy the issue have been continuously deflected and chat services remain closed. As we did not have sufficient evidence of the glitch happening, we had to reject the complaint.
Overload Casino - Player reports game irregularity at the casino.
Amount: €4,500
Overload Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
I was playing Extreme Lightning Roulette at Overload Casino. I had placed a bet of 7.5 euros on number 23 and the ball landed on 23, showing a multiplier of 600x. Immediately after it landed, the page reloaded and displayed number 8 instead. I never received any money and they have been repeatedly deflecting my inquiries. Also, all of their chat services are closed. This incident occurred on 16/8-23 at time 16:58:33.
Automatic translation:
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9 months ago
Dear munkki777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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9 months ago
Translation
Hi, I only have a screenshot of what I played, but evolution should have everything recorded and ask them when you give the time and date, should they release it?
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9 months ago
Translation
Maybe not much help but here you see the time of 325 euros 16:58:33 gave a profit of 90 euros
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Public
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8 months ago
As I mentioned before, without bulletproof evidence of the game being suddenly reloaded and the results of the game round changed, we cannot do anything to assist you in this case. Moreover, the Casino Guru Complaint Resolution Centre serves as a mediator between the casinos and the players, we are in no direct contact with the game providers. I recommend you turn to Evolution directly. The contacts should be available on their website.
I'm sorry we can not be of more help on this occasion. Please let me know if there is anything else I can help you with, otherwise, this complaint will be rejected. Thank you for your understanding.
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