Ohmyzino Casino - Player claims that payment has been delayed.

For some inexplicable reason, the casino isn't paying out my winnings. My account is fully verified, all requested documents have been sent and fully confirmed. 

The casino has, in fact, broken its own rules as per:

16.1 Payments are processed within a time frame not exceeding 72 hours from the moment of approval by the Payments Department. Before the first payment to the User is made by electronic payment methods (Skrill, Webmoney, Credit or Debit Card, etc.), the Client is required to upload an electronic copy of their national identity card passport to the appropriate section of their Profile. . The Company, at its discretion, may ask the client for additional documents (for example, address confirmation, selfie, etc.) before the first payment. Remember that forgery is strictly punished by law, and if suspected of submitting a forged or edited copy of documents by electronic means, the Company reserves the right to forward such documents to the appropriate controlling bodies.

Almost 120 hours have passed since I submitted my withdrawal request and the casino can't explain why the money hasn't been paid out.

Dear djak1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified. The maximum payment period according to casino rules is 72 hours. They are completely broken.

Fraudsters stole all the money from my account today!!!! Apparently I used some kind of bonus!! I didn't use any bonus. How do you have blatant fraudulent sites on your list??? ALL MONEY FROM THE ACCOUNT INCLUDING THE DEPOSIT WAS BRASSALLY STOLE!!!!!!!!!!!!!!

Screenshot confirming the theft of all money from the account

Only the amount has changed, since they stole all my money, including the deposit. $350.

Today I can't log into my account. As I understand it, the scammers simply deleted it after stealing all the money from the account. I demand that this supposed casino be blacklisted.

scammers from the casino sent an explanatory letter for stealing money from my account. I am attaching a screenshot of the letter. There are doubts about their adequacy, or the thieves are making up new stories on the go, but I think that they are robbing all players. What this person has to do with me is not entirely clear. In general, I had the first and only deposit of 30 dollars, which was made on October 11, 2023 (I attach a screenshot). That is, on October 5 of this year, I did not make any deposits at all and was not registered in this fraudulent casino. And my winnings amounted to $350, which the scammers stole. The letter states $3,276. Even the last name stated in the letter is not mine. Enchanting scammers.

And the most interesting letter from the casino scammers was sent to the organization that issued them the license. Where they allegedly justify the theft of money from an account. Here is someone else's name, surname and other amounts in general. That is, they deliberately deceive the organization that issued them a license.

Thank you for your reply, djak1987. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that you didn't activate any bonuses?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I mostly bet on sports. Didn't activate any bonuses. I am sending more evidence about the scammers by email.

Unfortunately, I cannot provide all my transactions, bets and balance displays at one time or another, because the scammers deleted my account to hide the traces of their crimes. Now I can't enter it.

I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, I'm interested in a list of sites. So what's the difference between betting on sports and an online casino if the money is stolen anyway for no reason?

Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.