The player from Austria, who had a previous successful case with Wazamba Casino, was having issues with Nomini Casino, which belonged to the same network. His account held €500, but he couldn't log in to request a withdrawal. The player's account at Nomini Casino had already been verified but was closed without any given reason. The Complaints Team had reached out to the casino for clarification. Nomini Casino responded by agreeing to pay out the player's balance of €480 to his crypto account, while maintaining the account closure. The player confirmed receipt of the payment, leading to the successful resolution of the complaint.
Nomini Casino - Player unable to access account for withdrawal.
Amount: €500
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello Casino Guru Team,
I already have a case with Wazamba Casino in your forum and it was successfully solved and I thought they would also do my verification for Nomini (since they are the same network).
My account was fully verified at Wazamba and, as can be seen in this case, also resolved.
https://de.casino.guru/wazamba-casino-der-playerbonus-is-locked
I would ask you to get the representative from Nomini Casino in here so that he can pay out my balance there, because there are only 500 euros in my account because, as can be seen in the other complaint, I cannot log in.
Best regards
Benjamin B****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello benjyAL,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Casino Guru Team,
my account has already been fully verified on Nomini.
In other words, all documents have been completely uploaded and accepted.
I only contacted the casino via email but didn't actively ask because, as can be seen in my other complaint, I thought that Nomini & Wazamba were the same casino network and that both were regulated, so to speak.
"https://de.casino.guru/wazamba-casino-der-player-bonus-is-blocked"
(This complaint was successfully resolved, i.e. account verified and paid out).
But I understand that Nomini and Wazamba now have different support teams.
That's why I would ask Nomini to pay out my remaining balance of almost 500 euros to the following wallet: ltc1q6vaud82j5f2gqazfh3h0cx4vn06tm2ktdmdn4t
(ltc)
If you need any further information or anything else, please let me know.
Best regards
Benjamin B*****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello benjyAL,
Is your Nomini account currently open? Did you begin the verification process there?
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1 year ago
Translation
Hello Casino Guru Team,
no, when I want to log in I get the info: "Account closed".
To mention again, my account was already verified.
Unfortunately I didn't take a screenshot but Nomini Casino can confirm this for you.
Best regards
Benjamin B***
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello benjyAL,
Did you receive any e-mail response from the casino when you contacted them with this issue? If yes, please forward it to nikolas.b@casino.guru.
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1 year ago
Translation
Hello Casino Guru Team,
no, nothing received!
Automatic translation:
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1 year ago
Thank you benjyAL for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello benjyAL,
It's Michal again. I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Nomini Casino to join the conversation.
Dear Nomini Casino,
Can you please provide more information on why has the player still not received their winnings and now even can't access their account? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru
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1 year ago
Dear Customer,
Thank you for reaching out to us.
We would like to inform you that your balance of 480 EUR will be paid out to your Crypto account.
Moreover, your account will remain closed as per our following terms and conditions:
- 3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.
Thank you for your understanding!
Best Regards,
Nomini
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1 year ago
Translation
Hello Casino Guru Team and also the Nomini Team,
I will inform you as soon as I have received the payment!
Automatic translation:
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1 year ago
Yes, please, benjyAL. Let me know once you receive the funds so that we can close this complaint as resolved.
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1 year ago
Translation
Hello Casino Guru Team and also the Nomini Team,
I have received the payout.
The case can be closed.
Automatic translation:
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1 year ago
Great news, benjyAL. I'm glad to hear that you successfully received your winnings.
As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino.Guru
