Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
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Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
In this review, we took a close look at NetBet Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. NetBet Casino scored a Below average Safety Index of 5.2, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Keep reading our NetBet Casino review to learn more about this casino and decide whether it is a good choice for you.
Fairness and safety of NetBet Casino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our NetBet Casino review, we extensively examined and analyzed the Terms and Conditions of NetBet Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Considering our estimates and the factual data we have collected, NetBet Casino appears to be an average-sized online casino. This casino has a high value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention NetBet Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, NetBet Casino has attained a Below average Safety Index of 5.2. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Terms and Conditions of NetBet Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of NetBet Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about NetBet Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 23 complaints about this casino in our database. Because of these complaints, we've given this casino 21,055 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
NetBet Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
The user satisfaction feedback of NetBet Casino shared by 20 users has resulted in a Bad User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
NetBet Casino is owned by NetBet Enterprises Ltd and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
NetBet Casino has been granted a gambling license in Malta issued by Malta Gaming Authority.
Payment methods, win and withdrawal limits
NetBet Casino supports 12 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, PayPal, Bank transfer, ApplePay, Skrill 1-Tap, CashtoCode, Google Pay.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at NetBet Casino in the table below.
Language
Website
Customer support
Live chat
English
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at NetBet Casino, managing your account, withdrawals, or other matters. NetBet Casino has a good customer support, judging by the results of our testing.
NetBet Casino slots and casino games
NetBet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 83 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, Nextgen Gaming, ELK Studios, Evoplay, Ezugi, Push Gaming, Eyecon, BGaming, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Betgames, Inspired Gaming, 7777 gaming, Fantasma Games, eeze, Platipus, Swintt, Wizard games, RFranco Games, Skillzzgaming, Spinmatic, G Games, Apollo Games, Spribe, Gamomat, Darwin gaming, Golden Race, CT Gaming, Reevo, 1 Gaming, Bragg Gaming, RAW iGaming, Foxium, Bally Wulff, AGS, Amusnet, Reel Play, Oryx Gaming, Gaming Corps, Slot Factory, Synot Games, Octoplay, SlotMatrix, Skywind Group, Stakelogic, Fazi, Neko Games, Esa Gaming, Zitro, Games Global, Just For The Win, Gaming Realms, Light & Wonder, Spinberry, Hacksaw Gaming, Ruby Play.
Bonuses and codes offered by NetBet Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from NetBet Casino in our database:
Up to 500 EXTRA SPINS (€0.1/each)
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
NetBet Enterprises Ltd
Established
2018
Estimated annual revenues
> $20,000,000
Casino Bonuses
NetBet Casino bonuses
Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of NetBet Casino
This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
loved playing at this casino , it was recommended to me by a freind, all was great till i tried too cash out and they made a bunch of scandalous lies and refused to pay me. if you play at a casino and win. you expect to get paid.
nice design great game choice
made 6 or so deposit over $100.00 on the last i won $5200.00
didnt pay me a cent after a plethera of excuses and lies.
eventually they decided that i was at fault and their computer says no.
once i showed them how much i spent at other casinos, they tried offer me bonuses,.
I got confused over Bonuses, The bonus that Was on their banner on their website it said something called Lose Bonus and an contact was given on the banner. I tried to calling them but in first they don't answered but second time they answered and as Proceed further their support asked what brings you here I said I want to know about that new bonus something that's on website , She keep me asking which I answered I don't know exactly but I give her a hint, but still she doesn't understood. So the call went like this and I didn't get a answer properly from her. So there support is pathetic. All people out there please look it out before joining.
They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.
Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus
Mucho cuidado netbet pone bonos engañosos aquí les dejo una captura de pantalla donde dice que el depósito mínimo es de 20 pesos cuando en los t&c dice que debe de ser de 400 pesos y eso es un engaño uno confiado hace el depósito y quieres reclamar el bono y te dicen que son 400 pesos y que esos veinte son 20 euros y yo para que quiero en euros si estoy jugando en México no en europa están bien mal y no me arreglaron mi problema ni me dieron el bono
Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.
Eigentlich ein tolles Casino dachte ich mir.Heute hatte ich Lust zum spielen und zahlte 50 Euro ein,ohne Bonus.Bei 48 Euro bekam ich eine Nachricht,ich hätte mein Einsatzlimit von 40 Euro erreicht,das ich nie eingestellt habe,und nicht wollte.Ich habe noch ein Eizahlungslimit von 950 Euro.Nun habe ich mein Geld zurückgefordert und das Konto gekündigt da sich auch per E-Mail keiner um mich gekündigt hat.
A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
Eine grosse Auswahl an Slots,aber nicht mehrHat man Abends Probleme mit Slots ist kein Ansprechpartner da.
No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
Kein 24/7 Chat,manche Slot haken oder springen.Sie nehmen Geld wollen aber mit keinem sprechen.
I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings. In any case, I can only warn you about the casino.
Ich habe das in der Beschwere schon erläutert und werde mit Sicherheit mich nicht um meine Gewinne betrügen lassen von diesen casino. Kann jedenfalls nur vor dem Casino warnen.
I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
Ich fand eig alles positiv bis das casino entschied mich meine Bonusgewinne nicht wagern zu lassen ohne einen haltbaren Grund.
It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
Wurde in der beschwerde von mir beschrieben.Sowas ist mir noch in keinen Casino vorgekommen das man einen die Bonusgewinne von 350 euro nicht wagern lässt mit der Begründung man hätte zu oft Bonusse genommen, dabei hab ich ca 5 mal eingezahlt in abstand von 2 jahren und meistens 10 euro ohne bonus eingezahlt. Meine Gewinne wurden mit meinen Echtgeld erspielt. dennoch erlauben sie mir nicht meine gewinne zu wagern da ich auf 350 euro war was ihnen wohl nicht passt.
I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes. I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino. So have to wait this slow withdrawal and then totally closed my account.
I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions. As in every online casino, there is the "24 hour game break" button. The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game. It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button. I can't imagine that I'm the only one this has ever happened to?!? The fact that I couldn't play for 24 hours doesn't bother me anymore. But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!! I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response. The first time I unintentionally pressed this stupid button, I already pointed it out to customer service. The second time all bonuses and offers were blocked. KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation. But no. When I closed my player account on NB, the KD asked me why. And again I complained and asked for a suggestion to move the button. The account was immediately closed by NB and an answer to my problem was skillfully ignored.
Habe mein Spielerkonto schließen lassen, weil Kundendienst nicht auf lösung des Problems eingeht und Vorschläge auch nicht interessiert. Wie in jedem online casino, gibt es den "24h Spielpause"- Button. Die Casinos die ich kenne, haben den Button immer oben auf dem Bild (Seite) , bei NetBet ist er gleich unter dem Spiel. Mir ist es schon mehrfach passiert, das ich im Spiel die Einsatz -Taste drücken wollte, dummerweise etwas verfehlt und auf die Sperrtaste gekommen bin. Kann mir auch nicht vorstellen, das ich bis jetzt die einzige bin, der das schon mal passiert ist ?!? Das ich dann einfach mal 24h nicht spielen konnte, stört mich ja jetzt nicht weiter. Aber was gar nicht geht ist das meine kompletten Boni (Geburtstagsboni, Geschenkestrumpf, einfach komplett alles...selbst Angebote sind gesperrt!!! Ich habe den Kundendienst diesbezüglich kontaktiert um herauszufinden was da los ist und sie meinte ich wäre für Angebote und Boni gesperrt. Waaaaaaass?!?! Als ich gleich nochmal auf diesen 24h Sperre Button hinweisen wollte, ob es nicht möglich wäre ihn nach oben zu versetzen, wie es auf anderen Online casinos ist, keine Reaktion. Wo ich diesen blöden Button das 1.mal unfreiwillig betätigt hatte,habe ich den Kundendienst auch schon darauf hingewiesen. Beim 2.mal war dann alle Boni und Angebote gesperrt. Wieder KD kontaktiert, mich beschwert und um lösung / klärung des Problems gebeten, wollte ja meine Boni wieder haben bzw wenigstens eine kleine entschädigung. Aber NEIN. Und warum ist auch bei Sunmaker alles weg?!? Ich bin noch nie irgendwo anders auf diesen Button gekommen. Also in welcher Verbindung steht NetBet mit Sunmaker?!? Als ich mein Spielerkonto auf NB schließen lassen habe, wurde ich vom KD nach dem Grund gefragt. Und wieder habe ich mich beschwert und einen Vorschlag um versetzung des Buttons gefragt. Das Konto wurde gleich von NB geschlossen und eine Antwort auf mein Problem, ganz gekonnt ignoriert.
Nice offers
Nette Angebote
Payout was pretty quick
Auszahlung ging recht schnell
A lot of money invested, but unfortunately only won once (€250)
Viel Geld investiert, aber leider nur 1x gewonnen (250 €)
Customer is NOT king here!!!
Kunde ist hier KEIN König!!!
Customer service does not address problems
Kundendienst geht auf Probleme nicht ein
There is a self-exclusion button under the game, which can easily be pressed involuntarily
selbstausschluss-Button ist unter dem Spiel, die man evtl. leicht unfreiwillig betätigt
Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!
Leider hat das Casino nachdem es die Lizenzen fürs Casino hatten,sich verschlechtert.Nur noch wenige Slots und den Shop zum tauschen gegen Netbet Punkte gibt es gar nicht mehr...Schade!!!!
Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.
It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.
I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...
Ich kann die negativen Kommentare bei netbet nicht verstehen ist ja logisch das man mal gewinnt und mal verliert schließlich spielt man nicht um ein Millionär zu werden sonder um Spaß zu habe . Und die sind richtig schnell beim auszahlen du gewinnst gehst auf auszahlen und am selben Tag ist das Geld auf deinem Konto …
The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top
Die einzigen wirklich die einzigen bisher die ihre versprechen halten !!!! Auszahlung egal ob Konto oder auf mein Wallet , seit verifizierung nie länger als 5 Std , nur ein Stern Abzug weil die Promis sehr unübersichtlich sind und es kein Automatik mehr gibt ( was den deutschen gesetzten geschuldet ist ) alles weitere absolut gut , Spielauswahl top
Game selection, always all new ones from mane-like manufacturers
Spielauswahl , immer alle neuen dabei von mähnenhaften Herstellern
Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
Fairness , wenn gesagt wird Auszahlung innerhalb Stunden , dann ist das so auch wenn ich mit Bonus was gewonnen hab
Really fast payment even with bank transfer within hours
Wirklich schnelle Auszahlung auch bei Banküberweisung innerhalb stunden
good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....
buon assortimento di slot, casino facile ed accessibile, assistenza sufficiente ma ciò che fa precipitare il mio giudizio sul casinò netbet sono i tempi biblici per i prelievi. Il giocatore gioca per vincere e se per riscuotere anche piccole somme deve aspettare sette giorni, sicuramente, tra l'ampia scelta disponibile, preferisce giocare su siti organizzati per pagare vincite in massimo 48 ore. SE consegnassero a mano le vincite impiegherebbero meno tempo....
good assortment of slots
buon assortimento slot
withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
prelievi con tempi lunghissimi, giorni e giorni di attesa.. sette giorni lavorativi per accrediti su carte di credito
Druffer
Unregistered user
• 4 years ago
Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs
None they take too long to verify and pay you out
Payout times are too long should be instant this day and age
Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.
Schönes Casino, leider die 5 Sekundenregel und die Wartezeit nach einer Stunde, dafür aber umfangreiche Slotmaschinensammlung. Eine Auszahlung funktioniert hier schnell und problemlos. Auch ansonsten ein sehr schönes Casino mit den kleinen Einschränkungen am Anfang meiner Ausführungen.
Clear and fair conditions for the player
Klare und faire Bedingungen für den Spieler
Problem-free process and payout
Problemloser Ablauf und Auszahlung
5 seconds and hour rule
5Sekunden und Stundenregel
Safety Index explained
Safety Index of NetBet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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