Our independent casino review team has taken a detailed look at Neptune Play Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Neptune Play Casino has a High Safety Index of 8.2, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Read our Neptune Play Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Neptune Play Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Neptune Play Casino, we meticulously evaluated and analyzed the Terms and Conditions of Neptune Play Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Considering our estimates and the factual data we have collected, Neptune Play Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
To our knowledge, Neptune Play Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Neptune Play Casino having a Safety Index of 8.2, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
Note: To the best of our knowledge, Neptune Play Casino is associated with 6 other online casinos. The Safety Index of Neptune Play Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.
T&Cs of Neptune Play Casino evaluated
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Neptune Play Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Neptune Play Casino player complaints
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 0 black points in total, out of which 0 come from related casinos.
Neptune Play Casino user reviews and feedback
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 4 player reviews of Neptune Play Casino so far. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Company information and licenses of Neptune Play Casino
Neptune Play Casino is in the ownership of Aspire Global International Ltd. and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
Neptune Play Casino holds licenses issued by licensing authorities in these geographic areas: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
Withdrawal limits, win limits, and payment method options
Neptune Play Casino supports 33 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, POLi, Giropay, Sofort Banking, Trustly, PayPal, EuTeller, EPS, Nordea, Neosurf, Boleto Bancario, AstroPay, Bank transfer, Skrill 1-Tap, OmaSP, Danske Bank, CashtoCode, Jeton, Pay4Fun, OP Bank, POP Pankki, Alandsbanken, Säästöpankki, MiFinity, MuchBetter, Interac, flykk®, PIX.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 7,000 per month
No win limit
USD 7,000 per month
Unlimited in GBP
NOK 70,000 per month
CAD 7,000 per month
AUD 7,000 per month
BRL 42,000 per month
CLP 5,250,000 per month
JPY 1,050,000 per month
NZD 14,000 per month
ZAR 112,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at Neptune Play Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
German
Finnish
Danish
Norwegian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Neptune Play Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Neptune Play Casino as good.
Neptune Play Casino slots and casino games
Neptune Play Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
The casino's game library includes titles from 54 providers. This includes NetEnt, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Scientific Games (SG Digital), Playson, Amaya, iSoftBet, Amatic, Nextgen Gaming, Ezugi, Eyecon, Wazdan, PariPlay, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Realistic Games, High 5 Games, Ainsworth, Gaming1, Inspired Gaming, FBM, Playzido, Indigo Magic, Authentic Gaming, Skillzzgaming, G Games, Spribe, Gamomat, Darwin gaming, Golden Race, Aspire Games, Bally Wulff, Aspire Global, Oryx Gaming, Atomic Slot Lab, Synot Games, Skywind Group, Stakelogic, Games Global, Gaming Realms, Spinberry, Hacksaw Gaming, Ruby Play.
Neptune Play Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 5 bonuses from Neptune Play Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: For more information about this casino's offers, check out our separate page dedicated to Neptune Play Casino bonuses.
Browse all bonuses offered by Neptune Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(4)
User reviews of Neptune Play Casino
This is a place to share experience with Neptune Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Good casino with friendly customer service, fairly fast withdrawals and bonuses. I've been playing for about 3 months and have nothing negative to say.
Gutes Casino mit freundlichem Kundenservice, ziemlich schnellen Auszahlungen und Boni. Ich spiele seit etwa 3 Monaten und habe nichts Negatives zu sagen.
A large selection of games. Great VIP manager, always ready to help and very generous. A good loyalty program with rewards, including free spins.
Eine große Auswahl an Spielen. Toller VIP-Manager, immer bereit zu helfen und sehr großzügig. Ein gutes Treueprogramm mit Belohnungen, einschließlich Free Spins.
Nice website, good selection of slot providers, no slots crashing during play, decent number of deposit methods, verification process takes about 24 hours.
Schöne Website, eine gute Auswahl an Slot-Anbietern, keine Abstürze bei den Slots während des Spiels, eine anständige Anzahl an Einzahlungsmethoden, der Verifizierungsprozess dauert etwa 24 Stunden.
Good game choice. Very fast withdrawal and ID verification. Only complaint I do have is the games can be a little bit slow loading in. Joined Saturday 27th Aug. Deposited £40 and won £250. ID was verified within seconds on Saturday made withdrawal Saturday afternoon and money was in my bank by 3pm Sunday. Would recommend.
Fast withdrawal
Quick ID verfication
Chat very helpfulf
Can be a bit slow loading in games and on gameplay itself
Safety Index explained
Safety Index of Neptune Play Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Neptune Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Winner Casino MX has a Safety Index of 5.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
