Our independent casino review team has taken a detailed look at Neptune Play Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Neptune Play Casino has a High Safety Index of 7.9, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Read our Neptune Play Casino review to discover more about this casino and decide whether it is a suitable option for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Neptune Play Casino, we meticulously evaluated and analyzed the Terms and Conditions of Neptune Play Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Neptune Play Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
To our knowledge, Neptune Play Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Neptune Play Casino having a Safety Index of 7.9, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Neptune Play Casino to be somewhat unfair.
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,969 black points in total, out of which 33 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 5 player reviews of Neptune Play Casino so far. You can find the reviews in the User reviews part of this page.
Neptune Play Casino is in the ownership of Aspire Global International Ltd. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Neptune Play Casino holds licenses issued by licensing authorities in these geographic areas: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
Neptune Play Casino supports 16 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, Trustly Pay, PayPal, Euteller, AstroPay, Bank transfer, ApplePay, Skrill 1-Tap, MuchBetter, flykk®.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 7,000 per month | No win limit |
| USD 7,000 per month | |
| Unlimited in GBP | |
| NOK 70,000 per month | |
| CAD 7,000 per month | |
| AUD 7,000 per month |
In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at Neptune Play Casino are displayed in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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24/7 |
| Spanish | |
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| Portuguese | |
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To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Neptune Play Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Neptune Play Casino as good.
Neptune Play Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.
The casino's game library includes titles from 39 providers. This includes NetEnt, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Eyecon, Wazdan, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Inspired Gaming, Oryx Gaming, Atomic Slot Lab, Leap Gaming, Bluberi Gaming, Synot Games, Indigo Magic, Wizard games, Skywind Group, Stakelogic, Skillzzgaming, G Games, Betixon, Gamomat, Golden Race, Aspire Games, Games Global, Gaming Realms, Bally Wulff, Spinberry, SlotMill, Hacksaw Gaming, Ruby Play, Aspire Global.
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from Neptune Play Casino in our database, and all offers are listed in the 'Bonuses' section.
Browse all bonuses offered by Neptune Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Neptune Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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