The player from Germany reported that after winning €8000 at N1Bet, her funds were confiscated due to an accusation of exceeding the maximum bet, which she denied. She claimed that no violation occurred and requested her winnings back, but the casino refused to comply despite her having witnesses. The Complaints Team reviewed her gaming history and found instances where her bets exceeded the maximum allowed limit stated in the casino's Terms and Conditions. Consequently, the investigation into her case was closed, and the complaint was not upheld.
N1 Bet Casino - Player's winnings have been confiscated.
Closed
Our verdict
Unjustified complaint
Amount: €9,000
N1 Bet Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Translation
It's about the casino https://casino.n1bet.com/de
Ladies and Gentlemen
My name is Josephine W. I played at the casino N1Bet
On June 23rd 2025 I won a large amount and cashed out part of €8000. Now all of a sudden it says that on June 22nd 2025 at around 10:21 am I committed a violation by exceeding the maximum bet of €5. After that everything of just over €9000 was confiscated. Nothing was violated whatsoever and there is nothing to be seen in the data sets I requested and there are also witnesses from my side who followed the whole thing. I have now asked several people at this casino to return my money, but they are not doing so (refusing) and are accusing me of doing so. They just keep requesting my data sets and I have already received them. I am asking for your help so that I receive my money and that it is paid out as quickly as possible as there has been no violation. If necessary I will be forced to take this to court and the rule of law must then make a decision.
Edited by a Casino Guru admin
Automatic translation:
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7 months ago
Dear hexe-1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:
2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is [email protected].
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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7 months ago
Translation
I have sent you the documents. I check them all the time, over and over again. In my opinion, there is no violation and at least what n1bet is currently stating.
Automatic translation:
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6 months ago
Thank you for your emails.
I have reviewed the gaming history you provided, and I noticed that there were several instances where your bets were higher than the maximum amount allowed.
According to the information you received from the casino, the bet in question was number 1157976250. It was a Cash Bounty Bonus placed in the game Eye of Spartacus, where you made a 100€ bet. This bet resulted in a profit.
Unfortunately, we are unable to continue with the investigation of your case, as this bet exceeded the maximum allowed limit stated in the casino’s Terms and Conditions.
For this reason, your complaint will now be closed. Thank you for your understanding. I’m sorry we couldn’t be of more help in this case. Please feel free to contact us again if you experience problems with this or any other casino in the future.
Best regards,
Veronika
