The player from Argentina had deposited 2300 pesos into a casino on the 3rd of February via Mercado Pago. He reported that the money had been deducted from his account but was not credited to his casino account. We had suggested that he contact his payment provider to investigate the issue, as the process could have taken approximately one month and the casino could not assist in this matter. We had left the complaint open for a month and extended the timer by 7 days. However, the player did not respond to our messages or questions, leading us to reject the complaint due to a lack of further information.
MyStake Casino - Player’s deposit has not been credited to his casino account.
Amount: $2,300 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I loaded 2300 pesos into this casino on the 3rd of February through Mercado pago and it has not been credited to me yet, plus the money has been deducted from me
Automatic translation:
Public
Public
2 months ago
Dear Lisandro189,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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