Mr Bet Casino - Player’s withdrawal has been delayed.

I play at mr.bet casino and I always make my deposits via pix. Because the casino offers this deposit method. My casino account is already verified and approved for withdrawal. It turns out that on the last day 29/10/2022. I won and requested a withdrawal of 900 reais. The casino does not give satisfaction about my withdrawal. I've already sent an email and talked through their chat and no one tells me when they will pay me. It is unfortunate to be deceived. They are excellent for receiving deposits. But to honor the payments are a disappointment. I hope someone can help me collect from this terrible casino what they owe me.

Dear carlopina1961,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same payment method you used to make deposits - Pix?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good Morning

I have always made deposits per pix. And I have already received all the withdrawals by banking transfer. It took about 4 days but it arrived.

Now it's 12 days old and it's not enough. The casino just says that it has already been sued by them and that it is in the transfer department. But they don't say anything when I will receive it. I was playing normally. As soon as I won that amount, the casino added 55 reais to my account as a bonus without me asking. I immediately stopped playing and said that I didn't request any bonuses. They said there was no problem. That I could continue with my lifting normally. So I stopped playing. Because they might think I'm playing with their bonus. I requested my withdrawal from my balance, which on that day was over 1,000 reais. They discounted the 55 reais of bonus and the value of 900 remained, which until today has not arrived here. Me too at the same time. I went back to the chat and asked the attendant to check if everything was ok. He said yes. My withdrawal was successful.

Thank you very much for your reply, carlopina1961. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear carlopina1961,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.